Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
How an industrial equipment OEM builds a parts-desk test set from its own closed orders, grades the agent on as-built revisions, and stops wrong-part shipments.
The phased plan, insurance estimate, predetermination narrative and financing page, finished before the patient leaves. What the owner has to change to get it.
Pre-harvest intervals, re-entry intervals, state registrations and buyer restricted lists, answered only from the documents you loaded, with the page shown.
400 estoppels and 1,900 inspection photos a month change the math on AI licensing for community association managers. A worked breakeven, plus the limits.
Which jobs on an independent used-car lot change shape when AI drafts the work, what a new title clerk learns in week one, and what leaves the job posting.
Card batch, fourteen invoices, missed punches and delivery payouts, reconciled between last call and open. Here is what a restaurant morning looks like after.
What unanswered service calls really cost an electrical contractor, and how a voice agent that answers in 200 milliseconds triages and books during a storm.
Payday Thursday pushes PEO abandon rates past 19%. What a 200ms voice agent changes about stub, PTO and W-2 calls for worksite employees, with the math.
Community management agents fail on escalations and claims, not tone. Build a 400-thread test set from your own social inbox before anything goes live.
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