AI Voice Agent FAQ — Pricing, HIPAA, Integrations

Payments are processed by PCI-DSS compliant providers (e.g., Stripe). We do not store card details—works the same for voice calls and chat.

Yes! CallSphere provides AI-powered voice agents for phone calls and chatbot agents for web chat and SMS—all from one platform.

Yes. Connect via API or drop in a CSV import - CallSphere keeps it synced across voice and chat agents.

Data is encrypted in transit (TLS) and at rest where supported. We use role-based access controls and audit logging. See our Security page for details.

Absolutely - book via the form below and we will tailor a walkthrough showing both voice and chat agents for your use case.

Simple deployments can be ready in as little as 24 hours. Integration access, workflow scope, and testing determine the schedule for your business.

The platform supports 57+ languages. Lite and Starter include 10 languages; Growth and Scale include the full language range. Confirm the languages and voice quality you need during your demo.

Yes. You can configure tone, speaking style, vocabulary, and personality for each agent. Set different personas for different product lines, regions, or use cases.

Yes. Every CallSphere plan is HIPAA compliant: we sign a Business Associate Agreement (BAA) with every healthcare customer, on any plan, before any PHI is handled. PHI handling is encrypted and audit-logged.

CallSphere integrates with HubSpot, Salesforce, Zendesk, Freshdesk, Shopify, WooCommerce, Stripe, Square, Twilio, and more. Custom integrations are available on Growth and Scale plans.

Concurrent call capacity depends on your plan: Lite: 2, Starter: 5, Growth: 25, Scale: 100. Contact us to agree additional capacity and overflow routing for your deployment.

Yes. Voice and chat agents can securely collect payment information and process transactions through Stripe or Square during the conversation, with PCI-DSS compliant handling.

CallSphere includes intelligent escalation. If the AI detects a complex issue or the customer requests a human, the call or chat is transferred to your team with full context and conversation history.

Reporting depends on your plan. Lite provides email call summaries; Starter adds basic analytics; Growth and Scale add monitoring, transcripts, and advanced analytics. See the pricing page for the current feature list.

Yes. You can export call logs, transcripts, analytics, and customer data at any time via the dashboard or API. We support CSV, JSON, and direct database integrations. Your data is always yours.

CallSphere offers basic Q&A agents and agents with booking and workflow automation. The Starter plan is $149/month for up to 500 managed calls and unlimited chats per month, with AI token and telephony usage billed separately. Choose based on the workflows, integrations, and capacity your business needs.

CallSphere plans start at $50/mo (Lite — a basic question-and-answer AI voice agent and chatbot), then $149/mo (Starter), $499/mo (Growth), and $1,499/mo (Scale). Annual billing saves 20%. AI token and telephony usage are billed separately at cost, with no markup — about ~$0.15/min inbound and ~$0.17/min outbound.

Yes. The Lite plan is $50/mo and is our most affordable tier. It's a basic question-and-answer AI voice agent and chatbot that answers your customers' common questions 24/7 from your business info and knowledge base, with email call summaries — up to 500 calls/mo plus a chatbot. Lite does not include booking, order flows, or back-office workflow automation; those start on the Starter plan ($149/mo). AI token and telephony usage are billed separately at cost.

Yes. CallSphere offers HIPAA-compliant AI voice agents that handle appointment scheduling, rescheduling, and cancellations for medical offices. Agents integrate with Google Calendar, Calendly, and custom EHR systems, and can collect patient intake information during the call.

Traditional IVR systems use rigid menu trees ('Press 1 for sales'). CallSphere AI voice agents have natural conversations — callers speak normally and the agent understands intent, asks follow-up questions, and completes tasks like booking appointments or processing payments, all without menu prompts.

Most CallSphere customers are live within 24 hours. Complex deployments with custom integrations, knowledge bases, and multi-agent workflows typically take 1-2 weeks with dedicated onboarding support.

Yes. CallSphere works with your existing phone number through call forwarding or SIP trunking. You can also port your number directly or use a new number provisioned through Twilio. Your callers experience no change — they dial the same number they always have.

Growth and Scale plans include a 99.9% uptime SLA. Scale customers receive a dedicated SLA document with penalties and remedies. Starter plans target 99.5% uptime without a contractual guarantee.

Yes. We provide a GDPR-compliant DPA on request for all paid plans. The DPA covers data processing scope, sub-processor lists, breach notification timelines, and data subject rights.

CallSphere infrastructure runs on AWS US-East by default. Scale customers can request data residency in the EU (Frankfurt) or Asia-Pacific (Singapore). Contact sales for region-specific deployments.

Each agent has an explicit tool allowlist defined in the system prompt. Tools like payment processing or appointment booking must be individually enabled. Agents cannot invoke tools that are not on their allowlist.

SSO via SAML 2.0 and OpenID Connect is available on Scale plans. Growth plans support Google Workspace SSO. Starter plans use email/password authentication with optional two-factor authentication.

Yes. All agent actions, tool invocations, escalations, and admin changes are recorded in an immutable audit log. Logs are retained for 12 months and can be exported via API or dashboard.

CallSphere is model-agnostic and supports leading LLMs from OpenAI, Anthropic, and Google. The model is selected per agent based on task complexity, latency requirements, and cost. Scale customers can specify a preferred provider.

End-to-end voice latency is under 1.5 seconds for most turns. This includes ASR transcription (~300ms), LLM reasoning (~500ms), and TTS synthesis (~200ms). Network and telephony add ~200-400ms depending on carrier.

The architecture has 6 layers: Transport (WebRTC, SIP, WebSocket), Speech (ASR/TTS), Reasoning (LLM with system prompt), Actions (tool calling, API execution), Safety (guardrails, PII redaction), and Integrations (CRM, calendar, payments).

Yes. Define a tool with a name, description, and JSON schema for parameters. CallSphere calls your API endpoint when the agent invokes the tool. Authentication supports API keys, OAuth 2.0, and webhook signatures.

Each conversation maintains a turn-by-turn state object that includes extracted entities, tool results, and context. State persists for the duration of the call or chat session. Cross-session memory is available on Growth and Scale plans.

CallSphere runs across multiple availability zones. If one zone fails, traffic routes to a healthy zone within 30 seconds. During a full outage, calls forward to your configured fallback number. Chat displays a maintenance message with estimated recovery time.

Yes. Chat agents can be deployed on SMS (via Twilio or Vonage). The same agent logic, tools, and knowledge base apply across all channels.

Yes. Connect your existing Twilio account by providing your Account SID and Auth Token. CallSphere provisions phone numbers and routes calls through your account. You retain full control of your Twilio billing.

Yes. Configure webhooks for events like call started, call ended, escalation triggered, appointment booked, and payment processed. Payloads are signed with HMAC-SHA256 for verification.

Yes. Upload PDFs, DOCX files, or plain text to create a knowledge base. CallSphere uses retrieval-augmented generation (RAG) to ground agent responses in your documentation. Knowledge bases refresh within 5 minutes of upload.

Yes. Outbound campaigns can be configured via API or dashboard. Use cases include appointment reminders, payment follow-ups, and survey calls. Outbound calls follow TCPA compliance rules and respect do-not-call lists.

Agents are grounded in structured tools and knowledge bases. When the agent cannot find a factual answer, it says so rather than guessing. System prompts include explicit instructions to avoid fabrication. RAG retrieval provides source attribution.

Yes. Define topics the agent must refuse to discuss (e.g., competitor pricing, legal advice, medical diagnoses). Denied topics trigger a polite decline response and optionally escalate to a human.

Handoff triggers include: customer explicitly requests a human, agent confidence falls below a threshold, conversation exceeds a turn limit, sensitive topics are detected, or a tool execution fails repeatedly. All triggers are configurable per agent.

Yes. PII redaction is enabled by default for call transcripts and logs. Credit card numbers, SSNs, and health identifiers are masked before storage. Unredacted transcripts are available only to authorized admin roles on Scale plans.

Eligible first-time subscribers receive a 7-day trial through paid-plan checkout. A payment method is required; checkout shows the trial end date and billing terms.

Yes. Upgrade or downgrade between Lite ($50/mo), Starter ($149/mo), Growth ($499/mo), and Scale ($1,499/mo) at any time. Changes take effect at the next billing cycle. Prorated credits apply when upgrading mid-cycle.

Onboarding includes a kickoff call, system prompt configuration, tool setup, knowledge base upload, testing, and go-live support. Starter onboarding is self-serve with documentation. Growth and Scale include a dedicated onboarding specialist.

Yes. Annual billing is available at a 20% discount. Lite: $40/mo billed annually. Starter: $119/mo billed annually. Growth: $399/mo billed annually. Scale: $1,199/mo billed annually. Contact sales for multi-year agreements.