Voice agents
Answer questions, schedule appointments, support customers, and follow up with leads. Configure one CallSphere voice solution around the work your team needs done, with clear rules for when a person takes over.
Use an AI receptionist for full-time coverage, after-hours calls, or overflow when your staff are busy. Configure business hours, greetings, approved answers, screening questions, and transfer rules. The agent can capture a message or route the caller with context when a person needs to take over.
Example: A caller asks about opening hours, explains what they need, and leaves a structured request for the right team.
On a supported calendar connection and eligible plan, the agent can check availability, collect required details, and book or reschedule within your rules. Staff matching, appointment length, buffers, and cancellation rules belong in that setup. If a calendar cannot be updated, the agent collects a booking request for your team instead of claiming a confirmed appointment.
Example: A caller requests a visit, chooses an available time, and receives confirmation after the calendar accepts the booking.
Handle common questions, collect account or order details, and use approved connections to look up information or create a ticket. Configure routing by intent, business hours, and urgency. Concurrent-call capacity depends on your plan; requests outside the agent’s scope go to a person with the conversation context.
Example: A customer asks for an order update. The agent checks the connected system or creates a follow-up task when that information is unavailable.
Configure outbound qualification, callbacks, reminders, and meeting requests around an approved audience and script. Define who may be contacted, the permitted calling schedule, identity and disclosure language, opt-out handling, and escalation before enabling a campaign. CRM updates and bookings depend on the connections and permissions you approve.
Example: An approved follow-up call confirms a lead’s interest, records their preferences, and requests or books the next conversation.
Whether you are evaluating AI receptionist software, extending a front desk, or handling a busy support queue, compare what happens after the conversation. A useful pilot proves the action, the record, and the fallback.
Starting at $50/month. Lite is a basic Q&A plan. Booking, CRM write-back, and outbound automation begin on higher tiers; AI-token, telephony, and some integration usage are billed separately.
Explore integration options →They are different workflows within CallSphere. The business knowledge, routing rules, approved tools, and coverage requirements determine how a voice agent handles each call.
Start with the work you want covered. After-hours answering and overflow can extend an existing team; routine front-desk tasks can be automated where the workflow is well defined. Keep a clear human handoff for exceptions, sensitive requests, and work that needs judgment.
A phone tree routes callers through a fixed menu. A voice agent accepts spoken requests and can take configured actions. A traditional answering service supplies human coverage. Compare the tasks each can finish, the quality of the handoff, coverage hours, and total cost for your actual call volume.
A deployment can use call forwarding or a supported telephony setup. Calendar and CRM connections depend on the vendor’s API, your plan, and approved access. Document the exact fields and actions before launch; systems without a supported connection receive a structured handoff.
Agree on fallback behavior during setup. The agent should explain when it cannot complete a request, preserve the useful details, and route or queue the work for a person. Confirm bookings and system updates only after the connected service accepts them.
Starting at $50/month. Lite is a basic Q&A plan. Booking, CRM write-back, and outbound automation begin on higher tiers; AI-token, telephony, and some integration usage are billed separately. Compare plans and usage on the pricing page before choosing a workflow.
Explore a live demo or talk through the calls, systems, and handoffs your team needs.
