System Status
Real-time health of all CallSphere services
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What you get with CallSphere
- 99.9% uptime SLA on Growth and Scale plans. Starter plans target 99.5% without a contractual guarantee.
- Multi-AZ deployment on AWS US-East with automatic failover within 30 seconds. Optional EU (Frankfurt) and APAC (Singapore) residency on Scale.
- During a full outage, voice calls forward to your configured fallback number; chat shows a maintenance message with estimated recovery time.
- Synthetic checks every 60 seconds across voice, chat, API, and dashboard. Incident notifications within 5 minutes via email and webhook.
Why CallSphere for uptime and reliability
CallSphere runs 6 production AI voice and chat agent platforms today, serving businesses in all 50 US states. Each agent has access to 14 function tools (appointment booking, payment capture, CRM upsert, calendar sync, knowledge-base retrieval, SMS handoff, and more), speaks 57+ languages, and answers in under 1.5 seconds end-to-end. Pricing starts at $149/mo and scales to $1,499/mo for unlimited agents with a 99.9% uptime SLA. Onboarding takes 3-5 business days for most teams, and every plan includes a free 30-day pilot with no credit card.
FAQ
Uptime and reliability questions, answered
The questions buyers ask most often before they sign.
What's CallSphere's uptime SLA?
99.9% on Growth ($499/mo) and Scale ($1,499/mo) plans, measured monthly. Scale customers receive a dedicated SLA document with service credits for breaches. Starter plans target 99.5% without a contractual guarantee.
What happens to calls during an outage?
Voice calls forward to your configured fallback number (a backup queue, on-call mobile, or partner answering service). Chat surfaces a maintenance banner with the incident URL and an estimated recovery time. No calls are dropped silently.
How is uptime measured?
Synthetic agents place a test voice call and a test chat session every 60 seconds across all 6 production verticals. A region is considered down if 3 consecutive checks fail. Public status reflects the last 90 days rolling.
How will I be notified of incidents?
Email to your account admins, webhook to your /incidents endpoint if configured, and a banner on the customer dashboard. Scale customers receive a phone call from on-call within 15 minutes of P0 incidents.