Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
Freezer logs, eyewash tags, reagent expiry and MRI Zone III: what autonomous inspection rounds actually cover in a diagnostic building, and the honest math.
How water systems use a cheap-model first pass and a strong-model escalation so nobody drives out at 2 a.m. for a SCADA alarm that already cleared itself.
A cloned controller can reroute a payroll run or a Bill.com vendor payment. The verification step, dual control and engagement-letter passphrase that stop it.
Sort courier calls before answering: cheap model for status and reschedules, strong model for damage claims and missed medical runs. Costs, rules and limits.
What an unplanned coach breakdown costs a tour operator, the engine readings that warn you first, and how to test condition-based monitoring on two coaches.
Seasonal spend ceilings, per-person limits, 75% alerts and cost per quote packet: budgeting AI at a contract assembly shop without stalling the quoting desk.
Work backwards from the bill rate to an AI allowance per productive hour, split caps by program, and put alerts at 75% and 90% where finance will see them.
How P&C carriers use computer-use agents on MSPRP, state comp and salvage title portals to free recovery clerks and keep the Section 111 penalty clock clean.
A credit union's core agreement plus nine amendments now fits in one question. Find the notice window, the escalators and the exit fees before renewal.
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