Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
Least privilege for AI agents at a regional carrier: scoped logins, no rights in the porting queue or 911 records, and a human on every irreversible action.
How a US city sets per-department AI spend caps, alerts at 75% and 90%, and a single budget line — using the 2 July 2026 Claude Enterprise governance update.
What a device maker loses to unanswered support calls, and what an instant-answer voice line changes about complaint records, RMAs and service parts revenue.
Parents and school districts now shortlist tutoring providers using AI assistants. Six things on your site that get a test-prep center skipped, and the fixes.
How overnight AI agents check a brokerage's open transaction files against the broker checklist and leave the coordinator six exceptions instead of 41 folders.
A 250-claim PBM desk audit eats three weeks of a technician's time. Four agents splitting the pile turn it into an afternoon and a 19-claim exceptions list.
US small-business AI adoption hit 66% but 70% of owners say staff need training. What changes on an optometry org chart and what week one must now cover.
How commercial GCs search restricted SSI and CUI drawing sets using AI that runs on hardware in their own server room, with a worked cost example for one job.
A monthly drone flight over the standpipe, lagoon berms and booster station catches the deficiencies a sanitary survey would otherwise find three years late.
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