HIPAA-compliant AI receptionist for therapists and mental health practices.

A traditional answering service takes a message and hands you a callback list. An AI one answers every call on the first ring, day or night, and finishes the work: intake booked, insurance checked, forms sent. You get a message only when a person is needed.

Yes. Every CallSphere plan is HIPAA compliant: we sign a Business Associate Agreement (BAA) with every healthcare customer, on any plan, before any PHI is handled. PHI is encrypted in transit and at rest, access is role-based and every call is audit-logged.

It captures carrier, member ID and group number at intake and runs a 270/271 eligibility check where your system exposes one. Where it cannot confirm coverage, it says so and routes the details to your biller. It never tells a client their care is covered.

It follows the crisis script you write: it reads your instruction word for word, gives the 988 Suicide & Crisis Lifeline and pages your on-call clinician with the transcript. It does not assess risk or counsel, and anyone who asks for a person is transferred on the first ask.

SimplePractice, TherapyNotes, Jane App, TherapyAppointment and TheraNest. Where a system accepts write-backs, sessions and intake fields go into the chart; where it does not, the agent books a shared calendar and queues a structured intake task. It never reads clinical notes.

Plans start at $19 a month for inbound questions and message-taking, and from $49 a month once it's booking intakes and writing back to your chart. You don't build it; we deploy it from your clinician roster, insurance panels and crisis script, and most practices are live within 24 hours.

Yes, for solo psychologists, counselors, psychiatry practices and group practices alike. Callers are matched on facts you set: who takes new clients, specialties, ages seen, insurance panels and languages. Medication and diagnosis questions always go to a clinician.

No, and it will say so. It matches on facts you gave it — who is accepting new clients, who sees adolescents, who is in network with which plans, who has evening slots, who works in Spanish. Clinical fit is a judgment, and judgments belong to your clinicians. If a caller asks whether a therapist is good with trauma, the agent reads what your clinician profile says and offers a consult call rather than answering the question itself.

Yes. Records from a federally assisted substance use disorder program carry 42 CFR Part 2 protections on top of HIPAA, so consent language, disclosure rules and what the agent may confirm to a caller are all configured differently — including with family members who are not on a release. Tell us at setup which parts of the practice are Part 2 and the agent runs the stricter script on those lines and those charts.

When a slot opens, the agent texts matching waitlisted clients in your priority order and the slot goes to the first person who replies yes. The moment one is accepted the slot locks, and everyone else gets a message saying it's gone and they are still on the list. You choose whether to text everyone at once or one at a time with a reply window, and whether someone who declines twice moves down.

The agent checks the chart for who is authorized before it discusses anything, and if the caller is not on the release it takes a message and routes it rather than confirming the client exists at all. For new adolescent intakes it captures who can consent under your state's rules as a required field, and flags any custody note for a human to read before the first session is confirmed.