Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
Shorts, spoils and billback deductions researched unattended overnight, with PODs and credit memos attached, so the controller approves a queue at 7 AM.
Why the first four minutes of a 2:14 a.m. hospice call cost real money, and how a 2026 assistant that quotes only your own approved documents shortens them.
Ten-key speed stopped being the job. A week-one training plan for a logging office hire, what to drop from the ad, and what AI teaches nobody in the woods.
Block billing, clerical time and wrong task codes cost defense firms 6% of every invoice. Reading all 4,200 entries first now costs a few dollars a month.
Carrier shortlists are built by software before dawn. What makes a 38-truck fleet invisible: stale MCS-150, no lane page, and a phone that stops at 6pm.
A cloned voice can get a prepaid training package refunded and a 24-hour fob turned back on. The callback rule that closes both, and what one incident costs.
The irreversible actions in a precision machining shop that must keep a human in the loop, and how to scope everything else an AI assistant touches in 2026.
How pest control service managers hand the monthly food-account trend packet to a 2026 work agent as a goal - and what has to change about assigning work.
Whether a spot can run again depends on the MSA, talent releases, sync licence and change orders. In 2026 the entire file fits into a single question.
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