By Sagar Shankaran, Founder of CallSphere
Park City agents spend ski season on the mountain with clients while listing inquiries pile up. How an AI voice and chat agent takes every call they cannot.
Key takeaways
The phone buzzes somewhere under three layers at 11am on a powder Thursday. The agent feels it, briefly, on the lift out of Deer Valley, where she is spending the day with clients from Dallas who are deciding between a ski-in/ski-out condo and a house in Old Town. She cannot answer it. She should not answer it, because the clients beside her represent a very real transaction and her full attention is the service they flew in for. The call goes to voicemail. So does the one at 12:40, from a Florida couple asking about a Silver Lake listing, and the one at 2:15 from a caller standing outside a property with a sign in the snowbank. This is not a bad agent. This is every good Park City agent, every week, from Thanksgiving to April.
Resort-market real estate has a contradiction built into its calendar: the season that generates the most inquiries is the same season that takes agents furthest from their phones. Winter fills the town with exactly the people who buy here, visitors from Texas, Florida, California, and abroad, having their best week of the year, walking Main Street after dinner, browsing listings from the hot tub. And winter simultaneously books every agent solid with the highest-touch client work in the business: full-day mountain tours, property visits timed between runs, dinners that are really consultations. The demand and the availability move in opposite directions, and the gap between them rings and rings.
These are not idle calls. A visitor who phones about a listing mid-vacation is at peak emotional altitude, they have just skied the mountain the condo overlooks. Their questions are specific: is it true ski-in/ski-out or a shuttle ride, what do HOA dues cover, is nightly rental allowed and who manages it, what did the remodel touch. They are often gone in four days, so a showing has to happen inside their window or through a video tour after. And a large share call outside business hours, evenings after dinner, or from time zones ahead of or behind Mountain time. The inquiry is rich, urgent, perishable, and, structurally, aimed at an agent who is on a chairlift.
flowchart TD
A["Powder day: agent guiding clients at Deer Valley"] --> B["Phone buzzes: three inquiries by 2pm"]
B --> C{"Without coverage"}
B --> D{"With AI agent"}
C --> E["Voicemails pile up, callers try other firms"]
D --> F["Each call answered first ring"]
F --> G["Ski-access and HOA questions handled"]
G --> H["Friday showing booked inside visitor's trip window"]
H --> I["Agent reviews transcripts on the drive home"]Collision one: the on-mountain day versus the inquiry stream, described above. Six to eight hours of enforced unavailability during peak calling hours, most days of the season.
Collision two: the visitor's trip window versus scheduling latency. Callback tag that takes two days is fatal when the buyer flies home Saturday. The showing either happens inside the window or the lead's temperature drops forty degrees with the flight home.
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Collision three: après-hours interest versus office hours. Evening is when vacationing families finally sit still, and when a remarkable share of listing calls happen. Offices are closed; the interest does not care.
Collision four: rental-math questions versus agent time. Many Park City buyers underwrite their purchase partly with nightly-rental income, so first calls involve real questions about rental permissions and management. Thorough answers take twenty minutes agents do not have mid-season; shallow answers lose sophisticated buyers.
The following is illustrative, not a market statistic. Resort transactions carry resort commissions; suppose your average per closed side is $20,000, and adjust to your book. Across a five-month season of daily on-mountain unavailability, assume only one vacationing caller per season who reached voicemail would otherwise have toured, offered, and closed with your firm. One buyer, per season. That is $20,000 against $1,788 for a year of the Starter plan at $149 per month, with usage billed at cost, near $0.015 per inbound minute, no markup. The single rescued buyer funds more than a decade of coverage. If the real number is two or three per season, and mid-February voicemail boxes suggest it might be, the comparison stops being interesting and starts being embarrassing.
An AI voice and chat agent gives a Park City firm the thing the season refuses to give: presence in two places at once.
While the agent is on the mountain doing the irreplaceable human work, the AI answers every call on the first ring, at 11am on the powder day, at 9pm après, on Sunday. It speaks to listings with substance, ski access as your notes describe it, HOA coverage, rental permissions and management arrangements you have loaded, remodel history, and it takes a message rather than improvising past its knowledge. It qualifies with the questions that matter in a resort market: budget, cash or financing, personal use versus rental underwriting, trip departure date. That last one is the crucial field, because on the Starter plan the agent books showings directly into team calendars, and departure-date awareness is what turns a Wednesday call into a Friday showing instead of a lost lead; the appointment scheduling page shows how the booking layer works. Every conversation lands in the CRM with a transcript, so the agent skiing at 11am reads the 11am call, verbatim, at 4:30. International visitors are no obstacle, the agent converses in 57+ languages, and any caller who wants a human, or any conversation that turns delicate, escalates to whoever is reachable, with full context attached.
The website chat agent, running the same knowledge, catches the hot-tub browsers who type instead of call. For the platform's broader shape across verticals, see industries.
Deployment is a day, not a season: the 7-day pilot is free, takes no credit card, and the agent answers within 24 hours of setup. You load listings, resort-specific knowledge, booking rules, and escalation paths. Firms here usually start with all-hours coverage immediately, because the on-mountain gap is a business-hours problem as much as an after-hours one. Lite, at $50 per month, provides Q&A voice answering and the website chatbot for up to 500 calls; Starter, at $149 per month, adds the booking engine that fits the trip-window problem. Plans are compared on the pricing page.
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Yes, from the material you load: rental permission status, management arrangements, dues and coverage per property or complex. For regulatory nuances you would rather a human deliver, instruct it to give the general picture, capture the question, and book the follow-up.
The agent recognizes sign-call urgency, answers property questions on the spot, and either books the earliest available showing or escalates live to your on-call number, with the caller's details already captured.
Neither. Coverage is 24/7 and the agent speaks 57+ languages, so a late-evening call from abroad is answered as well as a local one at noon.
The opposite, in practice: every call becomes a transcript in the CRM instead of a half-remembered voicemail, so end-of-day review is faster and follow-up sharper.
Plans are month to month with no contract, so seasonal operation is fine, though most firms discover the shoulder seasons leak calls too.
Seven days, no credit card, live within 24 hours. Run it through one busy weekend and judge the transcripts yourself.
The whole point of a Park City practice is being on the mountain with the people you serve, and the season should not punish you for it. Put an AI receptionist on the line and let the buzz under three layers stop mattering: start the free 7-day pilot before the next storm books your week solid.
Written by
Sagar Shankaran· Founder, CallSphere
LinkedInSagar Shankaran is the founder of CallSphere, where he builds production AI voice and chat agents deployed across healthcare, hospitality, real estate, and home services. He writes about agentic AI, LLM engineering, and shipping voice agents that handle real calls in production.
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