Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
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Adoption Across London, Bangalore, Singapore, and Tokyo perspective on NIST's AI Risk Management Framework 2.0 incorporates agentic AI, multi-agent systems, and tool use into its risk taxonomy.
Adoption Across London, Bangalore, Singapore, and Tokyo perspective on Vapi 2.0 added a visual workflow builder, multi-agent 'squads', and OpenTelemetry-grade observability — closing real gaps fo
Twilio Alpha MCP server exposes the SMS/voice/WhatsApp surface to agents. We cover ConversationRelay, the voice-call MCP pattern, and how CallSphere uses it across 37 specialist agents.
Sanctuary AI shipped a Phoenix 7 firmware update in late April 2026 that added MCP-style tool calling for industrial automation hosts via the Carbon control stack.
How leaders should think about Claude Opus 4.7 — adoption patterns, ROI, competitive dynamics, and what GPT-5.5 comparison means for the next 12 months.
Llama 4 is available on AWS Bedrock, Google Vertex, and Azure — here's how each hosts it and the price differences. Practical context for teams in Colorado.
Gemini 3 Pro and OpenAI GPT-5.5 are the two newest frontier models — here is how they compare on reasoning, tool use, and total cost of ownership. Lens: manufacturing.
Many return and exchange contacts should never become full support tickets. Learn how AI chat and voice agents automate policy checks, labels, and next steps.
Hotel group sales pipelines leak because RFPs hit voicemail. AI voice agents qualify group inquiries 24/7 and hand warm leads to DOSMs with full context.
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