Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
SambaNova's SN50 RDU (5th-gen, shipping H2 2026) is purpose-built for agentic, multi-step voice workloads. Hume Octave runs on SambaNova for expressive speech. Architecture and benchmarks.
End-of-utterance detection is the metric that controls whether the agent feels fast and rude or slow and considerate. Here is how we measure EOU precision and recall, why semantic turn-end models beat plain VAD silence, and how we tune by vertical.
Live auctions in 2026 run an AI auctioneer assistant that calls bid increments, watches simulcast bidders, and adapts pace in real time. Here is the WebRTC + Pion + ringman bridge stack.
The Privacy and Other Legislation Amendment Act 2024 turns on APP 1 automated-decision transparency December 10, 2026. The OAIC will publish detailed guidance. AI voice and chat agents need a privacy-policy refresh now.
Framer hit a $2B valuation in 2025 and Webflow shipped its 2026 AI suite. Design studios that ship sites without a phone-handling layer leave $X/month on the table. Here is the upsell.
NetSuite 2026.1 ships embedded AI for SuiteCommerce, document AI GA, and NetSuite Expert chatbot. Here is how a chat agent on top closes 32% more support cases without escalation and lifts B2B reorder velocity 24%.
BYOK pricing pages advertise $0.05/min — but force you to add $0.06–0.19/min in provider costs. The math, the trap, and when BYOK actually saves money vs bundled pricing.
Children speak with shorter utterances, higher pitch, and less consistent grammar. We unpack COPPA 2026, the CHATBOT Act, age-band TTS, and the design boundary CallSphere enforces between kid and adult callers.
OSTP's 2022 Blueprint for an AI Bill of Rights was non-binding then and is still non-binding now. But its five principles inform agency rule-making, FTC enforcement theories, and procurement language across blue-state buyers.
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