Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
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Pia and MSPbots data show 35-50% of MSP tickets handled by AI, first-touch resolution rising from mid-60s to mid-80s, and ticket resolution 8x faster. Here is what triage automation returns at the line-of-business level.
Rasa vs decagon vs sierra which is the best enterprise ai agents platform for enterprise: Three CX agent platforms, three pricing models, three deployment philosophies. Here's the side-by-side that enterprise buyers are actually using to choose in…
MoQ is on draft-17 with a December 2026 IESG target. Here is what that means for AI voice teams already shipping on WebRTC, and when (if ever) to migrate.
Adoption Across London, Bangalore, Singapore, and Tokyo perspective on Operator 2.0 hit GA with task templates, scheduled runs, and a developer API for embedding browser agents into custom apps.
Deepfake biometric fraud is up 58% YoY in 2026 and voice clones cost <$10/mo. Voice biometrics survives only as one signal in a layered identity stack. Here is the 2026 layered design.
Bangkok hotels handle constant late-night arrivals from regional flights. AI voice agents run 24/7 check-in with Thai, English, Mandarin, and 54 more languages.
The CAC's January 1, 2026 cross-border certification measures complete the three-pathway PIPL transfer regime. Combined with the 2023 Interim Generative AI Measures, AI voice and chat for China face a dense compliance stack.
How leaders should think about Anthropic Databricks — adoption patterns, ROI, competitive dynamics, and what lakehouse AI means for the next 12 months.
Subscription businesses lose 1.6 trillion dollars annually to preventable churn and 38 percent of cancellers would have accepted a save offer. Here is how a chat agent runs renewal and save offers without burning trust.
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