Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
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FreeSWITCH's mod_audio_fork (and its sibling mod_audio_stream) sends L16 PCM over WebSocket to your AI engine and receives audio back. Here is the production pattern in 2026.
Ensure AML/CFT calling compliance with this guide covering transaction monitoring, suspicious activity reporting, and communication audit trails.
Gemini 2 Pro and Claude 4.7 ship 1M+ context windows. RAG still wins on most enterprise queries — 1s latency vs 30-60s, 1/1250 cost, and citation tracking. Here is the decision matrix.
Adoption Across London, Bangalore, Singapore, and Tokyo perspective on Figure's deployment numbers and Helix model show humanoid agents are no longer a research demo.
How AI receptionists handle E911 in 2026: ANI/ALI delivery, dynamic location with PIDF-LO, Kari's Law, RAY BAUM'S Act, and the operational checklist.
Airbnb's Aiden AI host agent shipped in 2026 — guest messaging, dynamic pricing, calendar sync. We profile the rollout, the per-listing free vs paid model.
Security awareness training is a HIPAA standard. AI voice tools introduce new failure modes — prompt injection, voice cloning, hallucination. Here is the 2026 training curriculum.
Run a 5% → 25% → 50% → 100% canary on a voice agent with Argo Rollouts, AnalysisTemplate against eval pass-rate, and the new Metric AI plugin from ArgoCon 2026.
Mistral's 2026 multimodal updates close the gap to Llama 4 and closed labs on vision and audio benchmarks. Practical context for teams in Sydney, Australia.
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