Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
Multi-location businesses often route customers to the wrong branch. Learn how AI chat and voice agents use service area, hours, and intent to send people correctly.
Why Claude Haiku 4.5 Phoenix is reshaping voice and chat automation, with concrete patterns for call center AI in production deployments. A field-tested view from production tea...
How leaders should think about Claude Opus 4.7 legal — adoption patterns, ROI, competitive dynamics, and what e-discovery means for the next 12 months.
How leaders should think about Anthropic SAP Joule — adoption patterns, ROI, competitive dynamics, and what ERP AI means for the next 12 months.
How leaders should think about Claude skills Nashville healthcare — adoption patterns, ROI, competitive dynamics, and what health-tech AI means for the next 12 months.
Microsoft AutoGen 0.5 reworks the core to async-first and ships the extensions model. The architectural shift, the migration path, and what to do about it now.
Subgraphs and supervisor patterns both compose multi-agent systems in LangGraph. The trade-offs that matter once you scale past three agents.
SGLang and vLLM are the two serious open-inference servers in 2026. Head-to-head benchmarks on Llama, DeepSeek, and Qwen workloads with reproducible methodology.
Stripe's official MCP server is GA. A walkthrough on letting an agent issue invoices and refunds without giving it your live key directly or violating PCI scope.
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