Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
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Compare Statsig (now OpenAI-owned), GrowthBook with MCP, and LaunchDarkly for shipping AI prompt and model changes safely. Real flag patterns: prompt rollout, model swap, kill switch.
Adoption Across London, Bangalore, Singapore, and Tokyo perspective on Sierra's funding momentum signals the customer-experience agent category has crossed from experiment to enterprise budget li
A practical guide to AgentKit 1.0's guardrails system — content filters, PII scrubbing, schema validation, and how to design fallback paths for production.
L4S is finally rolling out at the network layer in 2026. Here is what it does for AI voice latency, who supports it, and the realistic timeline for production.
How to fan out WebSocket events across multiple regions with Redis pub/sub: shard-aware topology, federation, and the latency math that decides where to put the broker.
AWS launched the AWS MCP server GA on May 2026. We unpack the awslabs/mcp suite: AgentCore, S3 access, Lambda hosting, ECS deployment, and how to ship a streamable-HTTP MCP on AWS.
Adoption Across London, Bangalore, Singapore, and Tokyo perspective on Klarna's AI agent pioneered the resolution-equivalent metric and is now in its third year of production data.
LiveKit Agents went 1.0 in April 2025, hit 1.5 by April 2026, and shipped native SIP plus phone numbers so you no longer need a Twilio bridge. Add MCP tool support and adaptive interruption handling and it is the default open-source telephony framework for AI in 2026.
Microsoft AutoGen 0.5 reworks the core to async-first and ships the extensions model. The architectural shift, the migration path, and what to do about it now.
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