Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
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Why Claude Haiku 4.5 Phoenix is reshaping voice and chat automation, with concrete patterns for call center AI in production deployments. A field-tested view from production tea...
Zep 2.0 runs on Graphiti, a temporal knowledge graph that lets agents reason over how facts changed over time — not just what is true right now.
Mispronouncing 'metformin' destroys caller trust in 30 seconds. Domain adaptation drops Word Error Rate 2–30 points in healthcare and legal. We cover ASR vocabulary biasing, TTS pronunciation lexicons, and acoustic LoRA for voice agents.
A plain-English guide to AI voice technology — LLMs, STT, TTS, RAG, function calling, and latency budgets. Learn how modern voice agents actually work.
AI chatbots now qualify real estate leads, schedule showings, and handle listings 24/7. See scenarios, ROI, and deployment tips for FSBO and brokerage.
Discover 5 concrete ways AI voice agents cut costs, capture leads 24/7, and scale SMB customer service. Real benchmarks, ROI math, and implementation tips.
Most state laws give minors confidential access to certain types of care. An AI scheduler that does not understand the carve-outs hands a parent information the minor's state law protects.
Adoption Across San Francisco, New York, Boston, and Austin perspective on AgentKit 1.0 is OpenAI's bid to own the agent runtime layer — visual builder, hosted state, and one-click deploy.
Adoption Across London, Bangalore, Singapore, and Tokyo perspective on Decagon's growth in enterprise CX shows there is room for multiple winners in the customer experience agent space.
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