The challenge
Neuropsychological Associates provides comprehensive neuropsychological evaluation for children, adolescents, and adults — assessing memory, attention, language, processing speed, and problem-solving to clarify diagnosis and guide treatment. Referrals arrive from neurologists, psychiatrists, primary care physicians, rehabilitation specialists, and attorneys, alongside families reaching out directly about ADHD, concussion and TBI, memory concerns and possible dementia, mild cognitive impairment, stroke, brain tumor, learning disorders, autism spectrum conditions, and mood factors.
The practice's own structure works against answering the phone. A neuropsychological evaluation runs several to multiple hours — sometimes across more than one appointment — so the clinician is unreachable for most of the working day. Meanwhile callers ask the same handful of questions: what does testing involve, how long does it take, is a physician referral required, is my plan accepted, when do results come back. For families who have just been told they need cognitive testing, an unanswered call is not a lost sale — it's a delayed diagnosis.
The CallSphere solution
CallSphere deployed a healthcare AI agent — voice and chat — that answers and resolves every request 24/7 in a calm, plain-language tone appropriate for patients and families navigating a cognitive workup. It explains what a neuropsychological evaluation involves and how long to expect testing to run, walks callers through the referral requirement when insurance is being used, confirms which plans the practice accepts, and sets expectations for the written report that goes back to the referring physician.
It also handles the operational side, automating your business workflows end to end: capturing patient and referral-source details, identifying the presenting concern so the practice can triage, routing referring-physician and attorney calls with the documentation they need to send, and logging consultation requests for scheduling. Anything clinical or sensitive is escalated to a human — the agent qualifies and captures, it never advises.
The results
Neuropsychological Associates now captures every referral and intake inquiry around the clock, including through full testing days when no one could pick up before. Referring offices reach a responsive front line instead of a voicemail box, families get immediate answers to the questions that used to delay scheduling by days, and the clinician's time stays where it belongs — on evaluation and interpretation rather than on repeating the same intake explanation.