The challenge
Healing & Restoration Counseling is a trauma-informed practice with offices in Mill Creek, WA and Charleston, SC — licensed therapists offering individual, couples, and teen counseling in person and via secure telehealth across Washington, South Carolina, Indiana, and Texas. The team works with anxiety, depression, trauma and PTSD, grief, relationships, and more, using evidence-based modalities like CBT, DBT, Solution-Focused Therapy, and Lifespan Integration, with a faith-integrated option always invited and never required.
With therapists in session for most of the day, the phones kept ringing anyway: new-client questions about specialties and fit, insurance and rates, telehealth availability, and scheduling requests — many arriving evenings and weekends. Reaching out for therapy often takes real courage, and a call that lands in voicemail is a person who may not try again.
The CallSphere solution
CallSphere deployed a healthcare AI agent — voice and chat — that answers and resolves every request 24/7 with the warm, unhurried tone a trauma-informed practice requires. It explains services, specialties, and the practice's approach, answers insurance, rates, and telehealth questions, matches callers to the right kind of care — individual, couples, or teen — and captures new-client intake details, automating the front-desk workflow end to end.
The agent confirms details back to the caller for accuracy and escalates sensitive or urgent situations to a human immediately — so no one reaching out for support falls through the cracks after hours.
The results
Healing & Restoration Counseling now captures new-client and scheduling requests around the clock, freeing clinicians to stay present in session while every inquiry — day, night, or weekend — is met with a warm, helpful response instead of a voicemail.