Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
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ServiceTitan ships Titan Intelligence Chat and Housecall Pro pushes Instapay AI in 2026. Here is how a chat agent sits on top of both to capture after-hours leads and convert 25% more book-a-job inquiries.
Stream embeddings of transcript chunks into a vector index, then assign each chunk to a topic cluster in <120 ms. We compare BERTopic, OpenAI embeddings, and bge-large-en-v2 for live call topic routing.
Sierra's tau-bench is the canonical agent benchmark for tool use plus policy compliance. Here is how it works, why pass^k matters, and the patterns voice agents should copy.
Daily Bots gives you Pipecat as a managed service — POST a config, get a WebRTC bot. Real curl + RTVI client code, model swaps, and prod pitfalls.
Claude and Julius render interactive JavaScript charts inline. Here is how 2026 chat agents emit chart specs, render Recharts or Vega, and let users iterate on visuals conversationally.
AI voice reminders dropped no-show rates from 20.82% to 10.25% across 135K appointments — a 50.7% relative cut. Here is how to build the reminder + one-tap reschedule agent.
The CPPA's ADMT, risk-assessment, and cybersecurity-audit regulations took effect January 1, 2026. Pre-use notices, opt-outs, and access rights now reach AI voice and chat agents that touch significant decisions.
Custom LLMs outperform base models for enterprise use cases by 40-65%. Learn when to fine-tune, RAG, or build custom models — with architecture patterns and ROI data.
Local presence dialing - matching outbound caller ID to the recipient's area code - lifts answer rates up to 4x in 2026 if you avoid carrier filtering. Here is the rotation strategy, DID hygiene, and reputation management that keeps numbers warm.
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