Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
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Discover how AI agents handle inbound calls and chats at $0.40/interaction vs $7-12 human cost. Architecture patterns, Gartner's $80B savings forecast, and production deployment guide.
Explore how Shopify's AI agent investment powers personal shoppers that discover, compare, and purchase products autonomously, reshaping e-commerce conversion rates.
SFrame plus Encoded Transform finally makes WebRTC E2EE shippable for AI voice. Here is the architecture, the SFU compromises, and the production pattern.
Pure vector search caps out around 62% precision. Adding pg_trgm + tsvector with Reciprocal Rank Fusion lifts it to 84%+. Real SQL, real RRF math, and a Prisma helper you can drop into any agent.
Compare browser-based WebRTC dialers and SIP softphones on call quality, deployment, security, and cost to choose the right tool for your sales team.
Klarna walked back its AI-only customer service in 2025 after CSAT dropped. Here is what banking chat agents now ship in 2026 — and where humans still own.
How ACMA's numbering plan, the difference between 1300 and 1800 toll-free numbers, the Do Not Call Register, and the 2026 commercial-radio AI-disclosure rule shape AI voice agents in Australia.
Anthropic shipped 1M context GA at standard pricing on March 13, 2026. Here is how to use it in production chat agents without burning the budget on every turn.
Learn the orchestration patterns enterprises use to manage hundreds of AI agents: control planes, collaboration topologies, escalation policies, and compliance guardrails at scale.
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