Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
Overview of agent evaluation benchmarks including SWE-Bench Verified, GAIA, custom evaluation frameworks, and how to build your own eval pipeline for production agents.
Deep technical exploration of reasoning patterns for AI agents: Chain-of-Thought prompting, ReAct loops combining reasoning with action, and Tree-of-Thought branching search strategies.
How healthcare AI agents handle real workflows: appointment booking with provider matching, insurance eligibility checks, symptom triage, HIPAA compliance, and EHR integration patterns.
Step-by-step tutorial on building production voice agents using OpenAI's Realtime API with WebRTC, server VAD, PCM16 audio streaming, and Twilio telephony integration.
Build a research agent that searches the web, extracts and synthesizes data, and generates formatted reports using OpenAI Agents SDK and web search tools.
Learn how to build CI/CD pipelines for AI agents with prompt regression tests, tool integration tests, canary deployments, and automated rollback on quality degradation.
Deep dive into Claude Sonnet 4.6 for coding and agentic tasks — $3/$15 pricing, 64K output tokens, benchmark results, and when to choose Sonnet over Opus for production agents.
Comparison of computer use capabilities across Claude, GPT-5.4, and Gemini including accuracy benchmarks, speed tests, supported applications, and real-world limitations.
Analysis of Gartner's prediction that conversational AI will save $80 billion in contact center labor costs by 2026, with ROI calculations and implementation roadmap.
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