Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
Live town halls in 2026 use AI to triage thousands of audience questions in real time, route topical clusters to leadership, and keep the public stream moving. Here is the WebRTC + Pion + NATS playbook.
Virginia amended the VCDPA in 2025 with sweeping geolocation and minors provisions effective January 1, 2026. The Attorney General opened the year with 30-day cure notices. Here is what AI voice and chat must do.
HyDE generates a fake answer, embeds it, and uses that vector to retrieve real documents. It still helps on hard queries — but the 2026 verdict is: use it selectively, not by default.
Author a production Helm chart for an AI voice agent on Helm 4: server-side apply, kstatus readiness, library subchart, and clean values for OpenAI Realtime + LiveKit.
67% of lost sales come from bad lead qualification. AI voice slashes call cost from $7-12 to $0.40 and gives agencies a brand-new productized SKU at 75% margin.
ConnectWise Sidekick ships 70+ AI-assisted actions and Datto integrates natively into PSA tickets. Here is how a chat agent on top of both auto-triages 65% of MSP tickets and cuts L1 cost by 40% in 2026.
Per-seat fell from 21% to 15% of SaaS in 12 months. Hybrid (seat + usage) is now 41% per Bessemer. The math, the migration paths, and why pure seat-based AI pricing is a 2027 dead-end.
Sentiment detection plus a clarifying-question-first protocol cut hostile abandonment by 47%. We unpack PolyAI/Cognigy escalation triggers, real transcript blueprints, and the CallSphere empathy ladder.
ISO/IEC 42001 is the first certifiable AI management system standard. AWS, Google, and Microsoft are certified. Here is what the clauses require, how it differs from ISO 27001, and what voice AI buyers should ask vendors for.
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