Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
42 CFR Part 2's modernized rule hit enforcement Feb 16 2026. Here is how a behavioral health AI voice agent should structure consent, segmentation, and intake without breaking compliance.
Anthropic and OpenAI both offer 90%+ prompt cache discounts on stable input. We measured 91% cache hit rates in production — here is the engineering pattern that gets you there.
Dental practices have HIPAA obligations as real as any medical clinic, plus a CDT code set that sits inside HIPAA itself. Here is how to ship an AI front desk that does not blow the dental compliance budget.
Zendesk's Sunshine Conversations API unifies 14+ messaging channels behind one REST surface. Here is how a CallSphere voice agent uses Switchboard to escalate and Side Conversations to coordinate.
Combine Phoenix Channels for streaming audio frames with LiveView for the chat UI. BEAM concurrency means one node can hold tens of thousands of voice sessions.
The US hair-salon industry is $60B with 1.07M businesses. Houston salons run 35-60% no-show on cancellations within 24h. GlamBook + AI voice agent fixes that with GB-YYYYMMDD-### references.
Four ways to trace AI agents in 2026, none of them perfect. We ran 12 weeks of production traffic through each and benchmarked them on cost, depth, OTel compatibility, and self-host friction.
Pydantic AI v1.85 ships with MCP, dependency injection, and 16k+ stars. We break down where strict typing pays for itself and where it gets in the way of shipping.
Synthflow's no-code builder hits walls fast — branching tools, custom auth, real CRMs. Move to a self-hosted FastAPI agent and unlock everything in 600 lines.
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