Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
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Live town halls in 2026 use AI to triage thousands of audience questions in real time, route topical clusters to leadership, and keep the public stream moving. Here is the WebRTC + Pion + NATS playbook.
Deep dive into Microsoft Agent 365 (GA May 1, 2026) and how it serves as the control plane for observing, securing, and governing AI agents at enterprise scale.
ISO/IEC 42001 is the first certifiable AI management system standard. AWS, Google, and Microsoft are certified. Here is what the clauses require, how it differs from ISO 27001, and what voice AI buyers should ask vendors for.
SIP 4xx is the client failed, 5xx is the server failed, 6xx is the world failed. Each category needs a different alert and a different runbook. Here is the dashboard, the threshold, and the on-call story.
Technical comparison of GPT-5.4 Mini (fast, cost-efficient, 2x faster) vs GPT-5.4 Thinking (deep reasoning) for different AI agent use cases with benchmarks and decision framework.
HyDE generates a fake answer, embeds it, and uses that vector to retrieve real documents. It still helps on hard queries — but the 2026 verdict is: use it selectively, not by default.
Inngest steps give every LLM call retries, sleeps, human-in-the-loop pauses, and replay-safe state. Build a research agent that survives 2-hour approvals.
Practical strategies for reducing LLM token costs in agentic systems including compact prompts, tool result summarization, selective context, and model tiering approaches.
Skip Redis and Kafka for moderate-scale AI realtime — Postgres LISTEN/NOTIFY gives you pub/sub with ACID semantics. Build an agent event bus, watch for the global commit lock, and know when to graduate.
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