Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
Technical guide to building AI agents that automate document processing — PDF parsing and extraction, email classification and routing, and spreadsheet analysis with reporting.
Step-by-step tutorial on building an MCP server in TypeScript, registering tools and resources, handling requests, and connecting to Claude and other LLM clients.
Optimize your CFD brokerage lead pipeline with structured calling workflows, lead scoring models, and CRM automation that increase conversion by 40%.
Head-to-head comparison of ElevenLabs Conversational AI and OpenAI Realtime API for building voice agents: latency, voice quality, pricing, languages, and function calling.
Technical comparison of GPT-5.4 Mini (fast, cost-efficient, 2x faster) vs GPT-5.4 Thinking (deep reasoning) for different AI agent use cases with benchmarks and decision framework.
How IQVIA built and deployed 150+ AI agents for clinical trial site selection, regulatory compliance, and drug discovery — with enterprise architecture lessons.
How to structure AI agents as microservices with proper service boundaries, gRPC communication, circuit breakers, health checks, and service mesh integration.
Deep dive into Microsoft Agent 365 (GA May 1, 2026) and how it serves as the control plane for observing, securing, and governing AI agents at enterprise scale.
Comprehensive guide to NIST's new standards for autonomous AI systems covering security requirements, interoperability, international alignment, and practical compliance steps.
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