Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
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How IQVIA built and deployed 150+ AI agents for clinical trial site selection, regulatory compliance, and drug discovery — with enterprise architecture lessons.
LLM TTFT is the single biggest latency line item, often 70% of total. We show how to cut it with prompt caching, smaller models, region pinning, and Realtime APIs that fuse STT + LLM.
PolyAI raised Vodafone NPS from 14 to 64. Web surveys hit 2-5% response, AI voice surveys hit 25-40%. Here is the outbound CSAT/NPS build that actually finishes the conversation.
Few-shot examples are agent prompt steroids — but the wrong ones poison the run. We separate when 3 hand-picked shots beat 30 random ones, the new many-shot regime that scales to 1,000+ exemplars, and CallSphere's per-tool example bank for the Salon stack.
Mistral OCR, LandingAI, and docAnalyzer push agentic document extraction past 95% accuracy. Here is how 2026 chat agents accept uploads, OCR, and answer with cited spans inline.
After-hours triage is the highest-stakes voice scenario. The agent must capture symptoms, assess urgency by protocol, and route to ED, urgent care, or nurse callback — never decide autonomously. Full build inside.
ConnectWise Sidekick ships 70+ AI-assisted actions and Datto integrates natively into PSA tickets. Here is how a chat agent on top of both auto-triages 65% of MSP tickets and cuts L1 cost by 40% in 2026.
An STT-LLM-routing pipeline that detects intent on every utterance and routes to the right specialist agent in under 500 ms. We cover schema, debouncing, and how CallSphere routes 6 verticals worth of intents.
Calendly schedules, Zoom hosts, WebRTC fans out, AI transcribes. Here is the 2026 reference architecture for interview transcription with speaker diarization, sentiment, and CRM hand-off.
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