Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
Analysis of Gartner's prediction that 40% of enterprise apps will embed AI agents by late 2026, with a practical implementation guide covering governance, risk management, and architecture.
Analysis of Google Cloud's 2026 AI agent trends report covering Gemini-powered agents, Google ADK, Vertex AI agent builder, and enterprise adoption patterns.
Find the right outbound dialer for insurance sales — compare power, predictive, and preview dialing modes plus TCPA compliance and CRM integration tips.
How to build voice agents supporting 57+ languages using Deepgram, Whisper, ElevenLabs multilingual voices, real-time translation, and language detection patterns.
Survey of open-source agent frameworks in 2026: LangGraph, CrewAI, AutoGen, Semantic Kernel, Haystack, and DSPy with community metrics, features, and production readiness.
Agent-specific prompt engineering techniques: crafting effective system prompts, writing clear tool descriptions for function calling, and few-shot examples that improve complex task performance.
Comprehensive guide to semantic search for AI agents covering embedding model selection, document chunking strategies, and retrieval optimization techniques for production systems.
T-Mobile partnered with OpenAI on IntentCX while Verizon shipped an AI bill-comparison tool. Here is what telco chat agents do well in 2026 and where they still fail.
Email-style async agents and realtime chat agents solve different problems. Here is the 2026 decision framework — and why most teams need both.
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