Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
Power users drive 80% of value but most product UIs hide advanced features to avoid overwhelming new users. Here is how an in-app chat surfaces depth on demand without compromising the new user experience.
Pyannote 4.0 + Community-1 hits sub-150 ms diarization in a streaming call pipeline. We show how to wire diarization into transcript ingest so every line is labeled agent or caller before it lands in ClickHouse.
CNAM is the legacy carrier database that displays your business name on a recipient's screen. In 2026 it works for local numbers, fails for toll-free, and is being eaten by branded calling. Here is what to register, what not to bother with, and how it interacts with STIR/SHAKEN.
Deposely launched for agencies in April 2026. AI transcription costs $0.15/min vs $250-500/hr stenography. But FRCP 80 still requires a certified human. Here is the 2026 hybrid architecture.
January 1, 2026 turned on California's risk assessments, cybersecurity audits, and ADMT regulations. Voice biometrics and health information are sensitive personal information under CPRA — here is what AI voice must do.
Voice agents face the same prompt injection risk as chat - the catch is the attack arrives over audio. Here is the 2026 threat model, defensive patterns, and how we test it on every release.
EVA, the Marriott-approved voice AI, cuts front-desk workload 58%. Multi-property hotel groups now route PBX, concierge, and reservation calls to a single voice brain. Here is the architecture for 2026.
Home goods D2C buyers spend 30 to 60 days researching a single sheet set or sofa. Chat agents that know thread count, weave, and care instructions move buyers from research to checkout 23% faster.
RTCP Receiver Reports carry the only honest measurement of what your caller actually heard - jitter, loss, delay - reported by their device. Here is how to capture, decode, and dashboard them across a Twilio AI voice fleet.
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