Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
Build IT helpdesk AI agents with multi-agent architecture for triage, device, network, and security issues. RAG-powered knowledge base, automated ticket creation, routing, and escalation.
Technical comparison of RPA and AI agents covering rule-based vs reasoning architectures, when to use each, migration strategies, and hybrid automation approaches.
How to design tool functions that LLMs can use effectively with clear naming, enum parameters, structured responses, informative error messages, and documentation.
Explore the emerging agent economy where AI agents discover, negotiate with, and transact with other agents using MCP, A2A protocols, and marketplace architectures.
Production resilience patterns for AI agents: circuit breakers for LLM APIs, exponential backoff with jitter, fallback models, and graceful degradation strategies.
Technical guide to GPT-5.4's computer use capabilities for building AI agents that interact with desktop UIs, browser automation, and real-world application workflows.
Build an AI email assistant that reads your inbox, classifies urgency, drafts context-aware responses, and schedules sends using OpenAI Agents SDK and Gmail API.
When every urgent request sounds the same, teams struggle to triage. Learn how AI chat and voice agents classify urgency and route the right cases first.
Architectural comparison of multi-agent topologies including flat, hierarchical, and mesh designs with performance trade-offs, decision frameworks, and migration strategies.
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