Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
The Filesystem MCP is the most-installed MCP in the world because it ships with Claude Desktop. We cover sandboxing, path restrictions, AIO Sandbox, and the patterns that keep agents on a leash.
Post-call analytics can lift sales-qualified leads 38% and deliver 22x ROI in two months when wired into triggers, not dashboards. Here is the revenue math behind sentiment scores and 0-100 lead scoring on every call.
Properly segmented win-back programs recover 15-30% of churned customers but email open rates top out at 29%. Here is how a win-back chat with usage memory does what an email sequence cannot.
Iceberg v3 + REST Catalog + Polaris + RisingWave gives you an ACID-safe streaming lakehouse for call recordings, transcripts, and metrics. Time travel covers HIPAA, SOX, and GDPR audits — and Iceberg deletes are actually safe.
100 mps short codes, 75 mps verified 10DLC, 100 mps verified toll-free - the 2026 picture is messier than the marketing material suggests. Here is the real throughput, real cost, and real use case fit for AI SMS at scale.
ToxMod, Modulate, and the Voice Trust & Safety Stack changed voice moderation forever. Here is the 2026 architecture for sub-second toxicity detection in WebRTC voice rooms.
HHS's 2024 Section 1557 final rule and the December 9, 2024 Dear Colleague letter tightened language-access obligations and explicitly addressed machine translation. Here is what AI multilingual voice must do.
An AI agent stuck in a loop can cost you 10,000 dollars before lunch. Token-based rate limits, per-tenant budgets, and circuit breakers are not optional in 2026.
Combine Dialogflow CX's deterministic flows with Gemini Live API's bidirectional streaming for hybrid voice agents. Phone Gateway, generative fallback, real working integration.
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