Claude Managed Agents Architecture: How It Fits Together
How Claude Managed Agents fit together end to end: the runtime loop, context assembler, tool/MCP layer, subagents, and control plane for production agents.
8 min read
Archive page 864 of 1224
AI Voice Agent Insights & Guides
Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
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CDR Analytics for AI Voice Agents in 2026
Call Detail Records are the cheapest, oldest, and most underused signal in voice AI. Joined to LLM traces and STT confidence they tell you why a campaign is converting at 8% instead of 12%. Here is the schema and the queries we ship.
10 min read
mcp-github 2026: Code-Modifying Agents, Secret Scanning, and the PR Workflow
GitHub MCP added pre-commit secret scanning in March 2026. We unpack the official server, the PR-creating loop, and how CallSphere uses it for internal code review.
11 min read
AI Voice in Brazil 2026: Anatel, DDD Routing, and Resolution 777 Call Authentication
How Anatel's General Numbering Regulation, the DDD area-code system, Resolution 777/2025's call-authentication requirement, and the GT-AUTENTICA working group shape AI voice agents in Brazil.
11 min read
Anti-Jailbreak System Prompt Patterns That Actually Work (2026)
Modern jailbreaks (Context Compliance, multi-turn escalation, many-shot) chew through 2024-style "never roleplay as another AI" guards. We share the 2026 layered prompt-hardening pattern — instruction stability, role lock, refusal taxonomy, runtime telemetry — that CallSphere ships in every agent system prompt.
10 min read
Fintech Lending Calling Platform for Borrower Outreach
How fintech lenders use calling platforms to boost borrower engagement, reduce default rates, and maintain TCPA and CFPB compliance across the loan lifecycle.
12 min read
RLHF for Chat Agents in 2026: PPO Is Out, GRPO Is In
The 2022 RLHF recipe (SFT → reward model → PPO) is largely dead in 2026 — frontier labs have moved to GRPO and DAPO with verifiable rewards. We unpack what changed, when reward modeling still matters, and how OpenRLHF makes it production-ready.
11 min read
Auto Repair Franchise Voice AI: Midas, Meineke, and the Multi-Bay Booking Crisis in 2026
Midas runs 941 locations and Meineke 716. Both lose 25-35% of inbound estimate calls because counter staff are walking customers to the bay. Voice AI fixes the front-of-house leak in 2026.
10 min read
PII Redaction in a Streaming Transcript Pipeline: Patterns That Actually Work in 2026
PII can span chunk boundaries, break with format variation, and tank LLM context. We cover a two-stage redactor (regex + LLM contextual) that buffers 2–3 chunks, hits 99%+ recall, and never lets PII reach analytics.
12 min read
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