Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
ICE-Lite is easy and fast to ship for an AI media server, but it leaves you wide open to media-relay DoS. Here is when each pattern wins for AI voice in 2026.
How to test an AI voice agent end-to-end with a headless browser, fake audio, and a deterministic harness in 2026. Playwright wins; here is the production setup.
The 2026 HIPAA Security Rule update is set to make MFA mandatory across every system touching ePHI. A voice agent that helps patients sign in to the portal must clear that bar — without becoming the breach itself.
ADA released updated 2026 sedation guidelines and the AAPD now requires more rigorous pre-sedation intake. Pediatric dental front desks juggle anxious parents and clinical pre-screen. Voice AI runs both without slowing morning huddle.
DeepSeek's 7-hour outage, Anthropic's API errors, Character.AI's repeated incidents — 2026 made status pages a load-bearing surface. Here is how to wire your chat agent into your incident workflow.
SQS gives you 256 KB messages, 12-hour visibility timeout, native DLQ, and FIFO queues with deduplication. Wire it to Lambda and you have a serverless AI escalation pipeline that costs cents per thousand calls.
baresip is a portable modular SIP user agent with audio and video, built on the libre real-time-comms library. For headless AI bots, kiosks, and IoT devices that need to dial out and stream audio, the 2026 builds are smaller and faster than they look.
Expo Go cannot run WebRTC. EAS Dev Client can. Here is the 2026 config-plugin recipe for shipping AI voice agents on Expo without abandoning the managed workflow.
The 2026 NPRM mandates vulnerability scans and patching cadence by name. Here is the SLA-driven program a HIPAA-aligned AI voice platform actually runs across containers, models, and dependencies.
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