Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
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Routing the right alert to the right human at 3am is hard. Routing AI-agent alerts is harder — half are model regressions, not infra. Here's a working routing tree for voice and chat agents.
Live conferences in 2026 deploy an AI session host that runs the timer, queues Q&A, summarizes for late joiners, and pushes captions over WebRTC. Here is the playbook with Pion gateway and NATS.
Answering services are a top-five OCR enforcement target. Replacing one with an AI receptionist does not erase the BAA obligation — it changes who signs and what gets logged.
Subgraphs are the LangGraph equivalent of microservice decomposition. We unpack namespace isolation, per-subgraph checkpointers, and the MultipleSubgraphsError trap.
An AI scheduler that books a New York patient with a Texas-licensed therapist creates a state-board complaint, not a HIPAA issue. Here is the 2026 design that handles both layers.
Diagnose and fix VoIP call quality issues with expert troubleshooting. Learn MOS scoring, jitter analysis, packet loss remediation, and monitoring.
SageMaker Serverless Inference still doesn't support GPUs in 2026. Here's the honest blueprint for voice on AWS — Bedrock for LLM, real-time GPU endpoints for TTS, and Nova for chat.
OpenAI Agents SDK introduced first-class voice handoffs in 2026. Manager vs decentralized patterns, session.update events, and how they work in production.
AVAudioSession is the make-or-break for AI voice agents on iOS. Here is the 2026 production playbook for category, mode, options, and interruption recovery.
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