Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
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How GDPR Article 6 lawful bases interact with call recording, why voiceprints are biometric data, and what the EU AI Act August 2026 milestones mean for emotion detection on calls.
Khan Academy admits only 15% of students with Khanmigo access use it regularly. Here is what 108M interactions teach us about education chat agents in 2026.
Anthropic reports 10,000+ active public MCP servers and 97M monthly SDK downloads. Here is what MCP means for production chat agents.
ScriptProcessorNode is deprecated. AudioWorklet runs Rust DSP and TensorFlow.js inference on a high-priority audio thread, and 256 simultaneous voices per tab is now realistic on NPU-equipped laptops.
Index a knowledge base with text-embedding-3-large into ChromaDB, expose a retrieve tool to your voice agent, and ground every answer in real documents — full Python tutorial.
Dallas restaurants face 18-22% no-show rates on Friday/Saturday primetime, plus a flood of "is there parking?" calls. A 2026 voice agent fields all of it without pulling staff off the floor.
Eligibility and benefits questions can delay intake and tie up staff. Learn how AI chat and voice agents streamline the workflow before a human steps in.
Kafka 4.0 wins on raw throughput. Pulsar 4.x wins on multi-tenancy and the million-topic problem. We map both onto AI agent workloads — per-customer topics, geo-replication, separate compute and storage.
About 8–10% of users will need TURN. Get it wrong and a healthy chunk of your AI calls fail with a black hole and no error. Here is the production checklist.
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