ServiceNow MCP Server for ITSM Agents: A 2026 Deployment Guide
ServiceNow's MCP server lets agents triage incidents, query the CMDB, and update tickets safely. Access controls and audit patterns for ITSM workloads at production scale.
10 min read
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AI Voice Agent Insights & Guides
Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
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Agent Observability in 2026: LangSmith vs Braintrust vs Helicone vs Arize
Langfuse was acquired by Clickhouse in January 2026. Helicone is the right default for most production teams. Here is the 2026 observability picker.
10 min read
Content Moderation Pipelines on Claude Haiku 4.5
A practical engineering deep dive into Claude Haiku 4.5 moderation, covering architecture, tradeoffs, and what production teams need to know about trust and safety AI.
9 min read
Building Production Browser Agents on Computer Use 2.0
An agentic-AI perspective on Computer Use 2.0 browser agents, covering orchestration patterns, tool use, and how web automation AI fits production agent stacks.
11 min read
Episodic vs Semantic vs Procedural Memory in Agent Architectures
Cognitive science tells us memory is not one thing — and your agent should not treat it as one either. The three-store model in code with concrete examples to copy.
10 min read
Prompt injection in production: five real incidents from April 2026
Five named prompt-injection incidents made the rounds in April 2026, including a Slack-connected sales agent that exfiltrated CRM data via a poisoned support thread.
6 min read
Build Your Own Custom MCP Server in 2026: FastMCP, Streamable HTTP, OAuth End-to-End
A complete walkthrough for building a custom MCP server: FastMCP for Python, the official TypeScript SDK, the JSON-RPC spec, stdio vs streamable HTTP, and OAuth 2.1 with PKCE.
13 min read
Deploying LangGraph Platform on AWS EKS: A Production Recipe
LangGraph Platform on EKS — autoscaling, secrets, durable storage, and the IAM policies that keep your agents running without surprise downtime.
12 min read
A2A vs MCP: When to Use Each Protocol — Dubai View
A2A and MCP are complementary, not competitive — here is a practical decision tree for choosing each in your agent stack. Practical context for teams in Dubai, UAE.
6 min read
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