Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
How AI voice agents automate veterinary prescription refills, reducing call volume by 28% while eliminating refill errors and improving medication compliance.
Sub-700 ms first-audio is the hard line in 2026 — anything slower feels like a phone tree. Here is the per-component budget CallSphere ships against across 37 agents.
Atlanta rents average $1,609 with 59.7% of households renting. Property managers field maintenance, leasing, and rent calls all day. Here is the 2026 AI voice playbook for ATL property management.
Pre-op PROMs collection is the highest-leverage AI voice workflow in surgical practices — and the one most likely to drift out of minimum necessary. Here is the 2026 design.
Storing the agent's state mutations as immutable events lets you replay any conversation, A/B-test a new prompt against historical traffic, and prove to a regulator exactly what the agent saw and said.
Use Supabase Edge Functions (Deno runtime) for long-running WebSocket voice bridges. Twilio integration, Postgres for sessions, RLS for tenant isolation, deploy with one CLI command.
Sportsbooks in 2026 stream live games with an AI commentator that narrates plays, updates implied odds, and surfaces in-play bets. Here is the WebRTC + Stats Perform + Pion playbook.
Model spec 2025 12 18 openai: OpenAI's Model Spec governs what Realtime, GPT-Realtime-2, and successor models will and will not do. The December 18, 2025 revision tightened safety-critical responses, teen protections, and developer guardrails. Her…
Twilio's Conversational Intelligence shipped LLM-powered custom operators in 2026. We benchmark it against a DIY Whisper + GPT-4 stack on accuracy, cost, latency, and the engineering hours you save vs lose.
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