Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
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WhatsApp Business and plain SMS are not natively HIPAA-compliant — but layered correctly with a BAA-covered carrier and clear consent, they can run real patient workflows.
Healthcare agents need memory and HIPAA compliance simultaneously. The reference architecture using BAA-covered stores and PHI-aware redaction for safe deployments.
Insurance brokers and MGAs absorb the FNOL spike when storms hit. Here is how a 2026 AI voice agent takes a structured first notice of loss in 4 minutes and answers binder questions live.
NIST published a draft 2.0 update to its AI Risk Management Framework on April 8, 2026, with a dedicated agentic-AI profile and a new cross-walk to the EU AI Act.
Microsoft semantic kernel current status 2026: semantic Kernel's agent framework hit GA in April 2026. Multi-agent patterns, plugins, and integration with Azure AI Foundry for enterprise builders building today.
Good agent memory needs to forget. Time-decay weights recent memories higher; Ebbinghaus-style curves auto-evict stale entries; TTL tiers keep allergies forever and small-talk for an hour.
Your traces are a security exposure. PHI, credit cards, passwords end up in spans, prompts, and tool args. Here's a layered redaction pipeline that runs before export.
Sales and RevOps Lens perspective on π0.5 generalizes across robot embodiments and tasks — a real foundation model for the physical world.
GCP Speech-to-Text Chirp at $0.016 per 15s and Vertex Live multimodal pricing change the math. Where Google Cloud's voice stack beats AWS and OpenAI — and where it does not.
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