Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
The EEOC's January 2026 algorithm-auditing rule plus NYC LL144 and Colorado AI Act make annual bias audits a near-universal expectation. For voice agents, the audit must cover STT word-error-rate equity, not just downstream outcomes.
Starting June 30 2026 every A2P 10DLC campaign needs a privacy URL and T&C URL. We walk through Trust Hub Customer Profile → Standard Brand → Campaign with AI-friendly use cases, the Authentication+ flow, and real campaign approval timelines.
Longer autonomy, agent-to-agent ecosystems, and ambient computer use — where enterprise Claude agents are going and how to prepare your org today.
The metrics that prove a Claude transformation works: task success vs baseline, accuracy-gated deflection, cost per resolution, and leading indicators.
A realistic end-to-end Claude agent build: scope a support backlog, write evals, wire MCP tools, ship in suggestion mode, and measure the outcome.
Failure modes, blast radius, and containment for enterprise Claude agents — typed tools, approval gates, injection defense, and audit-ready rollback.
The skills and roles enterprises need for a Claude-driven AI transformation: agent engineers, eval owners, skill librarians, and how to interview for them.
Scale Claude from one team to the whole enterprise without chaos — shared platform, reusable skills, a center of excellence, and federated governance.
An honest guide to where Claude wins, where deterministic code or a human is better, and the hybrid pattern that beats both for enterprise AI.
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