Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
Which jobs on an independent used-car lot change shape when AI drafts the work, what a new title clerk learns in week one, and what leaves the job posting.
Card batch, fourteen invoices, missed punches and delivery payouts, reconciled between last call and open. Here is what a restaurant morning looks like after.
What unanswered service calls really cost an electrical contractor, and how a voice agent that answers in 200 milliseconds triages and books during a storm.
Payday Thursday pushes PEO abandon rates past 19%. What a 200ms voice agent changes about stub, PTO and W-2 calls for worksite employees, with the math.
Community management agents fail on escalations and claims, not tone. Build a 400-thread test set from your own social inbox before anything goes live.
Least privilege for AI agents at a regional carrier: scoped logins, no rights in the porting queue or 911 records, and a human on every irreversible action.
How a US city sets per-department AI spend caps, alerts at 75% and 90%, and a single budget line — using the 2 July 2026 Claude Enterprise governance update.
What a device maker loses to unanswered support calls, and what an instant-answer voice line changes about complaint records, RMAs and service parts revenue.
Parents and school districts now shortlist tutoring providers using AI assistants. Six things on your site that get a test-prep center skipped, and the fixes.
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