Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
What an unplanned coach breakdown costs a tour operator, the engine readings that warn you first, and how to test condition-based monitoring on two coaches.
Seasonal spend ceilings, per-person limits, 75% alerts and cost per quote packet: budgeting AI at a contract assembly shop without stalling the quoting desk.
Work backwards from the bill rate to an AI allowance per productive hour, split caps by program, and put alerts at 75% and 90% where finance will see them.
How P&C carriers use computer-use agents on MSPRP, state comp and salvage title portals to free recovery clerks and keep the Section 111 penalty clock clean.
A credit union's core agreement plus nine amendments now fits in one question. Find the notice window, the escalators and the exit fees before renewal.
Shorts, spoils and billback deductions researched unattended overnight, with PODs and credit memos attached, so the controller approves a queue at 7 AM.
Why the first four minutes of a 2:14 a.m. hospice call cost real money, and how a 2026 assistant that quotes only your own approved documents shortens them.
Ten-key speed stopped being the job. A week-one training plan for a logging office hire, what to drop from the ad, and what AI teaches nobody in the woods.
Block billing, clerical time and wrong task codes cost defense firms 6% of every invoice. Reading all 4,200 entries first now costs a few dollars a month.
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