By Sagar Shankaran, Founder of CallSphere
Parents and school districts now shortlist tutoring providers using AI assistants. Six things on your site that get a test-prep center skipped, and the fixes.
Key takeaways
Sixty-six percent of US small businesses now use AI in some form, up from 55% a year ago. That number gets quoted at every franchise conference. It is not the number that should worry a test-prep owner.
The one that matters has never been published, because nobody can measure it cleanly: the share of parents in your ZIP code who now ask an assistant to find and compare tutoring centers before they ask a neighbor, open Google, or call anyone. It is not zero. It went up again this spring. And unlike a Google search, it leaves no trace in your analytics at all — the parent never visits your site, so you never see a visit you did not get.
Picture a mother in Plano in late July. Her son is a rising junior, took the PSAT 10 in the spring, sits around 1180 on a practice digital SAT, and she wants 1400 by the December test date. She types roughly this into whatever assistant is on her phone: in-person SAT tutoring near me, Saturdays, for a junior going from 1180 to 1400, under $120 an hour, starting in August.
What comes back is not ten blue links. It is three centers with a sentence each about what they offer, what they charge, and whether they have Saturday availability in August — and, increasingly, an offer to book the free diagnostic on her behalf. She never sees the other eleven centers within twelve miles. Several of them are better than the three she got.
Being legible to an agent means your center's basics — which tests, which grades, which locations, which hours, what it costs and a real time somebody can book — sit on your site in plain, consistent, readable form, so an assistant shopping on a parent's behalf can compare you without guessing. In 2026, with agent-to-agent protocols and machine-readable business listings in ordinary use, that legibility became a distribution channel in its own right. Not a marketing theory. A channel, like the Yellow Pages was, and with the same consequence for the businesses that were not in it.
Nearly every center that disappears from these shortlists disappears for the same handful of reasons, and every one of them is a decision somebody made on purpose.
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flowchart TD
A["Parent asks an assistant for SAT help in Plano"] --> B{"Does the site state tests, grades, format and price?"}
B -->|No| C["Center never enters the shortlist"]
B -->|Yes| D["Assistant compares three centers"]
D --> E{"Can a real diagnostic time be booked now?"}
E -->|No| F["Parent told to call during business hours"]
F --> C
E -->|Yes| G["Saturday 10am diagnostic held in the scheduler"]
G --> H["Enrollment Advisor gets the file before the call"]
If part of your revenue comes from school contracts, the same shift is happening on a slower clock and with more paperwork. Since the federal relief money ran out in September 2024, district tutoring budgets have been ordinary line items again, which means real procurement: vendor registration portals, an approved-provider list at the state level in several states, a W-9, a certificate of insurance naming the district as additional insured, background-check attestations, and an RFP response with a page limit.
What changed is who does the first pass. An assessment coordinator or an assistant superintendent building a shortlist for high-dosage tutoring now hands the research to an assistant: find providers serving grades 6–9 math within 30 miles, in person, with a published tutor-to-student ratio, who have worked with Title I schools. If your site does not state your ratio, your grade bands, your delivery model and your insurance posture in readable text, you do not make the first pass — and the first pass is where forty vendors become six.
The fix here is unglamorous. One page, plain text, that says: grades served, subjects, ratio, in person or virtual, background-check standard, insurance limits, states where you are an approved provider, and a named contact with a real phone number. Not a brochure. A page a machine can read and a procurement officer can paste into a memo.
The frustrating part of this channel is that you cannot see what you lost. So model it instead, with your own numbers substituted.
| Assumption | Value |
| New-family inquiries per month, all sources, peak season | 45 |
| Illustrative share of shopping that now starts with an assistant | 20% |
| Implied total shopping activity (45 ÷ 0.8) | ~56 per month |
| Inquiries that never reached you because you were filtered out | ~11 per month |
| Diagnostics booked from an inquiry | 55% |
| Diagnostics that convert to a package | 40% |
| Enrollments missed per month | 11 × 0.55 × 0.40 ≈ 2.4 |
| Average first package, 20 hours at $88 | $1,760 |
| Missed first-package revenue per month | ~$4,250 |
The 20% is an illustration, not a measurement — pick your own and defend it. Even at half that rate, over the four peak months of August through November you are looking at real money against a fix that is mostly typing. And the lifetime number is larger, because a test-prep family who starts with a junior often comes back for the younger sibling three years later.
It does not make you the right choice. If your published price is $130 an hour and the center down the road publishes $85, being readable simply means you now lose that comparison faster and in front of more people. Legibility rewards a business that has a real answer to "why you." If your answer is "we are nice on the phone," you have a positioning problem that no amount of clean markup will solve.
It also does not survive being gamed. Stuffing a page with every test name you have ever heard of, publishing a price you do not honor, or listing Saturday hours you do not staff will produce booked diagnostics you cannot serve and a parent who arrives annoyed. The assistant is doing what your page told it to do. Your page has to be true.
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And it does not replace the human sale. The diagnostic conversation — where an Enrollment Advisor sits with a parent, walks the score report, and explains why six weeks of Reading and Writing work comes before Math — is still the moment the money is decided. All this does is get you into the room more often.
Block two hours this week. Hour one: write a stated price range and a plain list of tests, grades and formats onto your main page and every location page, in text, not in an image. Hour two: fill in the services section of every Google Business Profile you own and put a working booking link on it that lands on a real calendar with real open Saturday slots in August. Then have someone who is not you ask three different assistants for tutoring in your town and read what comes back out loud.
They already know what you charge. Any parent who has had two consultations knows what you charge. The people your silence is actually hiding your price from are the shoppers who never get as far as a consultation, which in 2026 is a growing share of them. Publish a range rather than a single number if that helps you sleep.
Ask. Add one line to your intake — "how did you first hear about us" — with an option for "an AI assistant or chatbot suggested you." It is crude and it undercounts, because parents often do not remember. But three months of crude data beats another year of guessing, and it is the only way most centers will get a number they trust.
Mostly no. The heavy lifting is plain text on pages you already own plus a properly filled-out business listing. If your site runs on a common website builder, adding the standard business and service details is a settings screen. A developer helps at the margin; the margin is not where you are losing.
More, not less. You have no storefront and no drive-by, so every part of your discovery is text somebody else's software reads. Publish time zones, availability windows and which exams you cover by grade band — online shoppers filter hard on scheduling.
Booking is where most of these shortlists die, and it usually dies at the phone. If an assistant or a parent reaches your line at 8:40 on a Tuesday night in August and gets voicemail, the shortlist moves on. CallSphere builds AI voice and chat agents that answer the center line and your website chat at any hour, answer the questions a shopper asks about tests, formats and availability, and book the diagnostic straight onto a real calendar. Being findable only pays if the last step actually completes.
Written by
Sagar Shankaran· Founder, CallSphere
LinkedInSagar Shankaran is the founder of CallSphere, where he builds production AI voice and chat agents deployed across healthcare, hospitality, real estate, and home services. He writes about agentic AI, LLM engineering, and shipping voice agents that handle real calls in production.
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