AWS HealthScribe 2026: The Open Medical Scribe API Layer
AWS HealthScribe became the open scribe layer EHR vendors built on top of in 2026. Here's the API surface, the per-encounter pricing, the BAA terms.
11 min read
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AI Voice Agent Insights & Guides
Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
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Dubai Hospitality AI Agents 2026: Atlantis, Address Hotels Rollouts
Dubai hospitality scaled AI guest service agents in 2026 across luxury and mid-tier properties. We profile rollouts at Atlantis, Address Hotels.
9 min read
Gladly AI Hero: Personal CX Agents at Enterprise Scale 2026
Gladly's AI Hero agent paired with human CX teams now handles 60% of contacts at top retailers in 2026. Here's the deployment pattern, the human-in-the-loop design.
8 min read
Microsoft Copilot for Sales 2026: Dynamics, Outlook, Teams
Microsoft's Copilot for Sales shipped 2026 updates that knit Dynamics, Outlook, and Teams into a single agentic surface. Here's the playbook, the per-seat pricing.
10 min read
Insurance Voice Agents + Anthropic Finance Templates: Full Stack
Anthropic shipped 10 finance agent templates for KYC and back-office. CallSphere covers the customer-facing phone line. Here is how the two stack for insurance.
8 min read
Legal Intake Voice Agents on Claude Opus 4.7's Context Window
Claude Opus 4.7 leads Vals AI Finance at 64.37 percent — but its real edge is context length. Here is what that means for legal intake voice agents at CallSphere.
7 min read
Claude Opus 4.7 Tops Vals AI Finance Agent Benchmark at 64.37%
Claude Opus 4.7 leads the Vals AI Finance Agent benchmark at 64.37%. What the test measures, why finance is harder than retail, and what it means for AI buyers.
7 min read
Enterprise AI Compliance in 2026: Life After CAISI Agreements
How CAISI-era government testing changes enterprise AI compliance — what's required, what's optional, and where AI voice/chat fits in.
8 min read
Jensen Huang + Bill McDermott: Knowledge 2026 Keynote Takeaways
Seven concrete takeaways from the joint Jensen Huang and Bill McDermott opening keynote at ServiceNow Knowledge 2026 — and what they signal for buyers.
7 min read
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