ServiceNow Project Arc: The Autonomous Desktop Agent Explained
NVIDIA and ServiceNow unveiled Project Arc at Knowledge 2026 — an autonomous desktop agent for knowledge workers. Here is what it does and who it is for.
7 min read
Archive page 479 of 1230
AI Voice Agent Insights & Guides
Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
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9 Numbers That Signal What's Next for Voice AI in 2026
Speechmatics' 9 numbers for voice AI in 2026, decoded. Market size, latency, language coverage, and what each one means for call centers buying today.
8 min read
OpenAI's May 2026 WebRTC Rearchitecture: How Voice Latency Got Real
On May 4 2026 OpenAI published its Realtime stack rebuild — split-relay plus transceiver edge. Here is what changed and what it means for production voice agents.
10 min read
Chat for Refund and Cancellation Flow in B2B SaaS: 2026 Production Patterns
Companies that safely automate 60 to 80 percent of refund requests with verifiable accuracy reduce costs and improve customer experience. Here is how to ship a chat-driven refund and cancellation flow without losing the customer.
10 min read
MOS Call Quality Scoring for AI Voice Operations in 2026: Beyond 4.2
MOS 4.3+ is the band where AI voice feels human. Drop below 3.6 and conversations break. Here is how to measure, improve, and alert on MOS in production AI voice using G.711, Opus, and the underlying packet loss / jitter / latency math.
11 min read
Call Sentiment Time-Series Dashboards for Voice AI in 2026
Sentiment is not a single number per call - it is a curve. The shape (started positive, dropped at minute 4, recovered) tells you what your AI did wrong. Here is the per-utterance sentiment pipeline and the dashboards we ship by vertical.
12 min read
Building a Custom Calling Platform: Enterprise Guide
Evaluate build vs buy for enterprise calling platforms. Architecture patterns, SIP infrastructure, WebRTC, cost models, and timeline estimates for custom telephony systems.
14 min read
Raleigh Startups Building on the Claude Agent SDK
A practical engineering deep dive into Claude Agent SDK Raleigh, covering architecture, tradeoffs, and what production teams need to know about Research Triangle AI.
11 min read
Building an Organization Skill Registry for Claude Agents
A practical engineering deep dive into Claude org skill registry, covering architecture, tradeoffs, and what production teams need to know about enterprise AI.
9 min read
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