Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
Claude's 2 July 2026 governance update added spend limits and alerts at 75% and 90%. How a heavy-truck shop owner budgets AI per repair order, not month.
The past-due report is the gym process to baseline before buying AI: five numbers to capture, a worked example on a 1,400-member club, and the honest limits.
The pre-season exterior survey eats four weeks of May and never gets finished. What autonomous inspection routes change for coastal vacation rental managers.
How AI that writes inside ServiceTitan instead of living in a separate tab removes about 29 hours a month of supply ticket matching and equipment re-keying.
Pick one process with a legal deadline: I-9 Section 2 within three days. The five baseline numbers to capture before any staffing AI pilot, plus the arithmetic.
Model routing sends routine product requests to a cheap model and hard ones to a strong one. Here is who draws the line in a B2B software company, and how.
Cheap model for potholes, strong model for water quality, a pager for sewage in a basement. How a public works superintendent writes the triage table.
Phantom on-hand in BisTrack costs a building products dealer orders every week. Autonomous drone counts read bundle tags before the yard starts moving.
Voice cloning is cheap in 2026 and dental refunds are authorised by phone. The callback rule that stops a $2,400 loss, plus where a human still has to decide.
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