Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
Rabies certificates arrive as faxes, ballpoint forms and blurry photos. The error rate hand-keying introduces at a boarding desk, and what changed in 2026.
Wedding rooming lists, cutoff dates and pickup counts eat an afternoon a week. What MCP-connected assistants writing directly into your PMS change in 2026.
Move an existing workflow onto a Claude agent safely with shadow runs, human-in-the-loop review, canary traffic, and a warm rollback path.
A safe rollout playbook for moving an existing GTM workflow onto Claude Code — shadow mode, incremental cutover, fallbacks, and outcome metrics.
Build an eval loop for Claude agents with golden tasks, trajectory checks, LLM judges, and CI gates that catch regressions before they reach production.
Build an eval loop for Claude Code agents — test cases, programmatic and LLM-as-judge graders, regression suites, and release gates for GTM workflows.
Harden Claude agents with sandboxed execution, least-privilege tools, secret hygiene, and layered prompt-injection defense built for production threats.
Harden production Claude Code agents with sandboxing, least privilege, secrets handling, and prompt-injection defense for real GTM systems.
Lower Claude agent cost and latency with prompt caching, batching, model routing, and context discipline. A practical performance guide for agentic runs.
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