Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
The client question list gets typed three times: spreadsheet, ledger, close checklist. What changed in 2026 so the assistant writes in the ledger itself.
AI adoption hit 66% of US small firms but 70% say staff need training. How the import coordinator desk at an NVOCC changes, and what to teach in week one.
Six days waiting on a physician's signature stalls every case. How overnight AI agents prepare, reconcile and flag funeral home paperwork before 7 a.m.
CCP gaps, case count variances, lots with no COA and tomorrow's short pickup — how overnight agents turn a food plant's 6 a.m. meeting back into decisions.
The admissions associate, registrar, advancement and division head roles changed in 2026. What to teach a new hire in week one, and what to cut from the posting.
Loss runs and payroll schedules carry client SSNs. In 2026 an independent agency can abstract renewal files on its own hardware, with nothing sent to a vendor.
Claude Cowork and ChatGPT Work return finished work, not chat. How a fuel retailer hands over the UST inspection binder, and the gap list that pays for it.
How a billing company appeals 391 small-balance denials a month instead of 84, using 2026 agents that fetch the remit, the chart note and the payer policy.
How autonomous drones handle the propane tank yard walk-around: weekly cylinder counts, collar requalification dates and saddle rust, with the arithmetic.
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