Everything on voice and chat AI agents — real-time speech processing, telephony and phone-system automation, conversational AI, voice UX design, and production deployment.
Latest analysis
1-800-FLOWERS is iconic for a reason: 72% of people remember vanity numbers after hearing them in ads versus 5% for random digits. Here is how to provision a vanity DID, route it to an AI receptionist, and measure the lift.
<Gather> now picks Google V2, Deepgram Nova-2, or Twilio's own model per language. We benchmark the four modes, show hint tuning, and explain when to ditch <Gather> for <Stream>.
Modern CCaaS desktops are WebRTC under the hood. Here is how Glia, Talkdesk, and LivePerson use it — and how CallSphere plugs an AI agent into the same socket.
Vocode-core wires phone, browser, and Zoom voice into one Python agent class. Build a Twilio inbound bot with GPT-4o and Azure TTS — code + pitfalls.
Daily Bots gives you Pipecat as a managed service — POST a config, get a WebRTC bot. Real curl + RTVI client code, model swaps, and prod pitfalls.
Local presence dialing - matching outbound caller ID to the recipient's area code - lifts answer rates up to 4x in 2026 if you avoid carrier filtering. Here is the rotation strategy, DID hygiene, and reputation management that keeps numbers warm.
End-to-end speech-to-speech now clears 700ms in 36 languages. Cascaded ASR-MT-TTS still rules enterprise at 800ms-2s but covers 100+. Here is when to pick each, and how to ship them on WebRTC.
PushKit is the only API that wakes a terminated iOS app for an incoming AI call. Here is what changed in 2026, why CallKit reporting is enforced, and how to ship it.
FCC's 2024 TCPA ruling plus 2026 NPRM proposals require clear AI disclosure within the opening of every call. We compare 7 disclosure phrasings, cover the 2-second opt-out rule, and ship CallSphere's compliant template.
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