Zep Cloud vs Self-Hosted Zep: When to Pick Which Path in 2026
Zep Cloud and OSS Zep have diverged in 2026 with different feature sets. The build-vs-buy math for memory infrastructure with concrete cost numbers and trade-offs.
9 min read
Business & Strategy
Business & Strategy archive page 22 of 80
AI Business Strategy & Growth
How to use AI voice and chat agents to grow revenue, cut costs, and improve customer experience — AI strategy, sales, customer service, lead generation, enterprise adoption, and real customer results.
Latest analysis
Ideas you can put to work
Microsoft Copilot for Sales 2026: Dynamics, Outlook, Teams
Microsoft's Copilot for Sales shipped 2026 updates that knit Dynamics, Outlook, and Teams into a single agentic surface. Here's the playbook, the per-seat pricing.
10 min read
Gladly AI Hero: Personal CX Agents at Enterprise Scale 2026
Gladly's AI Hero agent paired with human CX teams now handles 60% of contacts at top retailers in 2026. Here's the deployment pattern, the human-in-the-loop design.
8 min read
Jensen Huang + Bill McDermott: Knowledge 2026 Keynote Takeaways
Seven concrete takeaways from the joint Jensen Huang and Bill McDermott opening keynote at ServiceNow Knowledge 2026 — and what they signal for buyers.
7 min read
ServiceNow Project Arc: The Autonomous Desktop Agent Explained
NVIDIA and ServiceNow unveiled Project Arc at Knowledge 2026 — an autonomous desktop agent for knowledge workers. Here is what it does and who it is for.
7 min read
Ada April 2026 Platform Refresh: Reasoning, Voice, Marketplace
Ada shipped a major platform release in April 2026 — agent reasoning upgrades, native voice channel, and a third-party agent marketplace. The buyer briefing for the next RFP cycle.
11 min read
Building Customer Support Pipelines on Claude Sonnet 4.6
How leaders should think about Claude Sonnet 4.6 customer support — adoption patterns, ROI, competitive dynamics, and what CX automation means for the next 12 months.
7 min read
Salesloft Rhythm AI Agents: 2026 Sales Engagement Update
Salesloft's Rhythm AI agents shipped autonomous workflow execution in 2026 across enterprise. Here's the architecture, the pricing model, the rollout pattern.
9 min read
Outbound Sales Chat in 2026: 11x, Artisan, and Why Pure-AI BDR Replacement Reverted
11x.ai and Artisan promised to replace BDRs entirely. By 2026 most adopters reverted to hybrid models. Here is the outbound chat pattern that actually works.
12 min read