Continuous Production Eval and Shadow Mode for AI Agents in 2026
Offline evals catch known failures. Production evals catch the unknown. Here is how we shadow-run candidate agents on live traffic without exposing customers to risk.
12 min read
Business & Strategy
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AI Business Strategy & Growth
How to use AI voice and chat agents to grow revenue, cut costs, and improve customer experience — AI strategy, sales, customer service, lead generation, enterprise adoption, and real customer results.
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Enterprise AI Control Plane: ServiceNow's 2026 Strategy Explained
ServiceNow's Knowledge 2026 bet is to be the enterprise AI control plane — the layer that governs every agent. Why the positioning matters for 2026 buyers.
8 min read
IT-Team-Governed AI Agents: mrc's May 2026 Move
mrc shipped IT-team-governed AI agents in May 2026 — what it means for who owns agents in the enterprise, and where customer-facing voice fits.
7 min read
NVIDIA OpenShell Deep Dive: The Secure Runtime Behind Project Arc
Inside NVIDIA OpenShell — the open-source secure runtime for autonomous desktop agents. Sandboxing, policy enforcement, and why it matters in 2026.
8 min read
OpenAI B2B Signals: Frontier Companies Use 3.5x More AI Per Employee
OpenAI's new B2B Signals research finds frontier companies use 3.5x more AI intelligence per employee — what it means and how to close the gap.
7 min read
OpenAI Frontier: New Enterprise Platform to Build and Deploy Agents
OpenAI Frontier — the new enterprise platform announced this week for building, deploying, and managing AI agents that do real work.
8 min read
ServiceNow Action Fabric + NVIDIA Agent Skills: The New Stack
Inside the ServiceNow + NVIDIA stack unveiled at Knowledge 2026: Action Fabric as workflow context, NVIDIA-built agent skills on top, governance baked in.
8 min read
AI Agent M&A Activity 2026: Aircall–Vogent, Meta–PlayAI, OpenAI's Six Deals
Q1 2026 saw a record acquisition wave: Aircall bought Vogent (May), Meta acquired Manus and PlayAI, OpenAI closed six deals. The voice AI consolidation phase has begun.
10 min read
Vector DB Build vs Buy: The 2026 Decision Framework Made Simple
When to use Pinecone vs pgvector vs Qdrant vs Weaviate. A decision framework that maps team size and workload to the right pick without endless evaluation loops.
10 min read