Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
Implement rigorous A/B testing for AI agents to compare prompts, models, and configurations in production with proper experiment design, traffic splitting, statistical significance, and safe rollout strategies.
Learn how to design and run A/B tests for AI prompts in production. Covers experiment design, deterministic traffic splitting, metric collection, and statistical analysis for prompt optimization.
Make AI agent chat interfaces accessible to all users with proper ARIA roles, focus management, keyboard navigation, live region announcements, and screen reader compatibility.
Build accessible AI agent chat interfaces with proper ARIA labels, keyboard navigation, screen reader support, visual alternatives, and cognitive accessibility considerations.
Learn how to embed an AI chat widget into your SaaS application with proper backend integration, context injection, permission scoping, and conversation management.
Build multi-layer validation systems using input guardrails, output guardrails, and tool-level guardrails in the OpenAI Agents SDK with composition, priority ordering, and custom tripwire behavior.
Master complex agent routing with conditional handoff logic, multi-step handoff chains, runtime agent creation, and context transformation between agents in the OpenAI Agents SDK.
Go beyond basic RAG with advanced retrieval patterns including query rewriting, hypothetical document embeddings (HyDE), step-back prompting, and iterative multi-step retrieval chains.
Learn how to build an after-hours AI agent that detects medical urgency, routes emergencies appropriately, schedules callbacks with on-call providers, and documents every interaction for continuity of care.
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