Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
ServiceTitan ships Titan Intelligence Chat and Housecall Pro pushes Instapay AI in 2026. Here is how a chat agent sits on top of both to capture after-hours leads and convert 25% more book-a-job inquiries.
Sierra, Intercom Fin ($0.99/resolution), Zendesk ($1.50–2.00), Salesforce Agentforce ($2.00). The math, the gotchas, and why under 10% of vendors do it but 61% will by end-2026.
FCC's 2024 TCPA ruling plus 2026 NPRM proposals require clear AI disclosure within the opening of every call. We compare 7 disclosure phrasings, cover the 2-second opt-out rule, and ship CallSphere's compliant template.
Multi-agent debate produces measurably better answers on hard reasoning tasks. We dissect the round-robin protocol, ICLR 2026 memory-masking findings, and where to use debate inside a customer-facing voice agent without blowing latency budgets.
Pure vector search caps out around 62% precision. Adding pg_trgm + tsvector with Reciprocal Rank Fusion lifts it to 84%+. Real SQL, real RRF math, and a Prisma helper you can drop into any agent.
Reg F caps debt-collection contact at 7-in-7. AI voice tracks frequency in real time, self-discloses, and resolves 45-50% of accounts without a human. Here is the FDCPA-safe outbound build.
Claude and Julius render interactive JavaScript charts inline. Here is how 2026 chat agents emit chart specs, render Recharts or Vega, and let users iterate on visuals conversationally.
AssemblyAI Universal-3 Pro Streaming hits ~150ms P50; Deepgram Nova-3 sub-300ms. We benchmark streaming vs batch, partial vs final transcripts, and when to skip ASR entirely with a multimodal Realtime model.
The SBC market hits $1.25B by 2034 because no other box protects WebRTC + SIP edges from SIP flood, INVITE storms, and registration DoS at the same time. Here is the 2026 reference architecture.
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