Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
End-to-end speech-to-speech now clears 700ms in 36 languages. Cascaded ASR-MT-TTS still rules enterprise at 800ms-2s but covers 100+. Here is when to pick each, and how to ship them on WebRTC.
Some AI voice and chat agents are software-as-a-medical-device under EU MDR (2017/745). Here is how Rule 11 classification, IEC 62304, and the AI Act interact for healthcare voice in 2026.
Sierra's tau-bench is the canonical agent benchmark for tool use plus policy compliance. Here is how it works, why pass^k matters, and the patterns voice agents should copy.
The home service market hits $1.1B in 2026 and One Hour Heating, ARS, and Authority Brands franchises miss 27% of after-hours emergency calls at $1,200+ per missed job. Voice AI dispatch closes the gap.
FDA structure-function rules separate billion-dollar supplement brands from FTC warning letters. Here is how chat agents recommend, educate, and convert without crossing into disease claims in 2026.
Calls drop for ten different reasons - SIP BYE, RTP timeout, media server crash, carrier reset. A single 'call dropped' counter tells you nothing. Here is the seven-bucket taxonomy we use to find the actual cause in under five minutes.
The CPPA's ADMT, risk-assessment, and cybersecurity-audit regulations took effect January 1, 2026. Pre-use notices, opt-outs, and access rights now reach AI voice and chat agents that touch significant decisions.
Order schema migrations, model warm-up, and traffic cutover for an AI voice agent using ArgoCD sync waves and ApplicationSet progressive syncs. Real YAML and gotchas.
78% of HVAC callers who hit voicemail just call the next contractor. AI voice booking rates of 70-90% turn that leak into agency revenue. Here is the HVAC consultancy playbook.
Get notified when we publish new articles on AI voice agents, automation, and industry insights. No spam, unsubscribe anytime.
Try our live demo -- no signup required. Talk to an AI voice agent right now.
