Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
Latest analysis
Agentic refund chat reaches 70–92% deflection but trust craters when users get stuck in maze loops. Here is the 2026 playbook for refund and RMA chat that resolves, not deflects.
The Colorado Privacy Act has run since 2023 and meets the Colorado Artificial Intelligence Act on 30 June 2026 after a special-session delay. AI voice and chat that touch consequential decisions now answer to two regulators.
Standard call center AHT is ~6 minutes. Voice AI agents target under 4 minutes — 33% faster. Companies using AI see 30-50% AHT reductions and 52% faster ticket resolution. Here is what AHT savings are worth at scale.
Analysis of Google Cloud's 2026 AI agent trends report covering Gemini-powered agents, Google ADK, Vertex AI agent builder, and enterprise adoption patterns.
The December 27, 2024 NPRM elevates MFA from addressable to required. Here is what that means for AI voice dashboards, agent workload identities, and EHR integrations under 45 CFR 164.312 in 2026.
A planner LLM writes the steps once; cheaper executor LLMs run them. Plan-and-execute saves 40–60% tokens versus pure ReAct, and re-planning recovers gracefully when the world shifts mid-task.
Find the right outbound dialer for insurance sales — compare power, predictive, and preview dialing modes plus TCPA compliance and CRM integration tips.
Power users drive 80% of value but most product UIs hide advanced features to avoid overwhelming new users. Here is how an in-app chat surfaces depth on demand without compromising the new user experience.
EVA, the Marriott-approved voice AI, cuts front-desk workload 58%. Multi-property hotel groups now route PBX, concierge, and reservation calls to a single voice brain. Here is the architecture for 2026.
Get notified when we publish new articles on AI voice agents, automation, and industry insights. No spam, unsubscribe anytime.
Try our live demo -- no signup required. Talk to an AI voice agent right now.
© 2026 CallSphere Inc. All rights reserved.
Made within San Francisco
